Customer Service Representative
Mircom Technologies
- Vaughan, ON
- Permanent
- Full-time
- Handle incoming customer requests professionally, ensuring prompt and thorough issue resolution while providing quality service and support in various areas including billing, print orders, and basic technical support.
- Efficiently gather customer information, fulfill their needs, educate when applicable to prevent future contacts, and document interactions through contact tracking.
- Maintain a balance between company policy and customer benefit in decision making, ensuring issues are handled in the best interest of both parties.
- Continuously seek process improvements to enhance the customer experience.
- Compile and generate reports related to customer service.
- Serve as a knowledgeable resource for customers, providing detailed information about our products and services, and facilitating account openings with ease.
- Act as the company's ambassador, advocating for customer needs and collaborating closely with the Customer Care Manager to ensure consistent service excellence.
- Provide customer assistance with Stock checks and product support.
- Review and release orders from the logistics queue when required.
- Engage in continuous professional development through ongoing product and customer service training, and embrace any additional responsibilities as directed by management.
- Ability to work from Monday to Friday in office located in Vaughan from 9:30am–6:00pm with occasional overtime and holidays.
- 2+ years of experience in a customer service or help desk capacity.
- Post-secondary education preferred.
- Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Has a pleasant, patient and friendly attitude.
- Ability to handle complaints, difficult customers, and make sound decisions.
- Excellent organizational, problem-solving, time management, and attention to detail.
- Strong work ethic, team player mentality, and accountability to customers and colleagues.
- Experience in the fire protection, communications and/or security industry would be an asset.
- Microsoft Dynamics AX experience is an asset.
- A great working environment
- Competitive salary
- Group insurance benefits
- Company RRSP program