Technical Support Engineer
ABB
- Burlington, ON
- Permanent
- Full-time
- Offers technical advice and provides comment on enquiry specifications for customers/channels/Sales Engineers with regard to ABB Variable frequency drives/systems/ applications and PLC.
- Provides technical support over the phone, during the technical meeting and product presentation.
- Performs analytic and diagnostic studies to determine most suitable technical solution to meet customer needs.
- Proposes technical solutions for simple to complex drives and PLC enquiries.
- Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues.
- Offers product/solution/service related training for ABB Variable frequency drives and PLC.
- Executes wrap-up and follow-up (when needed) of support cases, in a timely manner.
- Plans and executes work as per first-time right approach with customers, and ensures the job is done on time and as per quality standards.
- Identifies improvement needs and potential solutions for them in the ways of working and the products in question and drives improvement actions in their own area of responsibility.
- Acts as a technical consultant for system-level/application specific issues in their own specific area of expertise.
- Ensures learnings from ongoing support cases are used to create/update knowledge documentation.
- Electrical engineering degree or electronic college degree with a minimum of 5 years of experience in AC & DC Variable Frequency Drives (VFD) and Programmable Logic Controller (PLC)
- Good factory automation and electrification best practice knowledge.
- Good industrial fieldbus communication protocol knowledge.
- Written and spoken (English). French an asset.
- High customer focus.
- Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.
- Good sense of urgency and ownership.
- Good knowledge of Microsoft Office suite. Microsoft Power platform knowledge an asset
- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program