Groups - Group Sales Agent

Sunwing

  • Toronto, ON
  • Permanent
  • Full-time
  • 15 days ago
Group Sales AgentThe Opportunity:Under Sunwing Vacations, we are looking for a Group sales agent to join us in making vacation dreams come true. As the Group sales agent you will be responsible for generating new sales, maximizing margins, maintaining the quality of files and grow customer loyalty through service excellence. Professional, helpful, and friendly communications with customers is required, both written and by phone. Apply now and have your career soar to new heights - under our wing! The position reports to the Group sales supervisor and will be located in Toronto, ON.What You'll Do:Respond to incoming calls and assist with product and service inquiries
Up sell and cross-sell on each call, using the key product and promotional information provided
Sell optional extras such as group seating, Elite Plus, excursions, gift certificates and insurance
Respond to incoming emails pertaining to group rate requests in a professional, timely manner
Fill-in for Group Sales Representative absences as directed by Supervisor
Maintain product knowledge and participate in ongoing training
Other duties as assignedWhat You'll Need:Up to 1-year in customer service or related experience
Excellent communication skills and enjoys working directly with customers
Detail-oriented, organized and capable of multi-tasking
Demonstrates initiative with problem-solving and decision-making skills
Ability to work well under pressure, be flexible, reliable & prioritize workload
Experience with MS Office (email, Word, Excel)
Knowledge of Soft Voyage TTS is an asset.
OPC certification is required.What We Offer:Remote and/or Hybrid Work OpportunitiesGreat travel perks!
Goodlife Corporate Discount
Comprehensive benefits package
RRSP Matching ProgramGrowth opportunitiesFree Parking
Open concept, collaborative workspaceFresh Café with delicious snacks and meals at a subsidized price!
Opportunity to give back through our social responsibility initiatives.
See for yourself! @sunwinglife

Sunwing