Cloud Delivery Manager (Hybrid)

• Collaborate with executives and various departments, providing weekly reports on environment progress during the Environment Provisioning meeting.
• Coordinate and collaborate with internal stakeholders to meet the needs of all parties, ensuring client specifications, provisioning tasks, and timelines are fulfilled.
• Review environment requests, schedule Kickoff Call Meetings with internal stakeholders, and propose changes as needed.
• Conduct daily team provisioning meetings.
• Create and maintain comprehensive documentation for the environment provisioning process.
• Create and monitor detailed work items and tasks related to environment provisioning.
• Develop and maintain project plans for environment provisioning.
• Ensure on-time delivery and adherence to scope for environments.
• Ensure compliance with environment timelines by monitoring & taking proactive action for delegated tasks to provisioning team.
• Ensure availability and allocation of resources in the provisioning team align with projected delivery dates.
• Cultivate strong relationships, coordinate with internal stakeholders, facilitate inter-departmental project management, and manage the Cloud Operations Go-Live Calendar.
• Implement and enhance SLO tracking.
• Manage incoming provisioning inquiries.
• Implement continuous process optimization.
• Manage and monitor the Provisioning Backlog.
• Manage provisioning documentation, links, and WIKI updates.
• Manage, develop, and oversee environments simultaneously, including planning, coordination, and decommissioning of databases and environments.
• Measure environment provisioning performance using appropriate systems, tools, and techniques.
• Obtain necessary approvals for initiating environment provisioning.
• Perform risk management for provisioning tasks.
• Supervise and manage environment implementation, including reviewing plans, creating work items, auditing tickets, and following up.
• Verify that SOW/Contracts are signed and validate items are provided prior to implementing any provisioning tasks from Sales, Services, Support, Vendors, Contractors, and Suppliers.
• And other duties as assigned.

• Demonstrates a proven record as a project manager in the information technology sector.
• Demonstrates a rapid learning ability and the capacity to adapt to changes swiftly.
• Displays excellent written and verbal communication abilities.
• Displays strong analytical and problem-solving capabilities.
• Exhibits a record of developing and maintaining strong relationships.
• Exhibits strong organizational skills, attention to detail, and the ability to multitask effectively.
• Possesses exceptional skills in client-facing and internal communication.
• Possesses a solid technical background.
• Possesses a strong working knowledge of Microsoft Applications.
• Certifications related to AWS,Azure and ITIL frameworks a plus.
• Overall 5-8 years of relevant experience
• Experience in managing public and private cloud platforms.
• Proven experience in leading in managing backlogs, timely delivery of projects
• A track record of actively seeking and implementing improvements in cloud operations processes and technologies
• Excellent written and verbal communication skills and customer empathy
• 2+ years of work experience as a team lead or manager in a Cloud Operations center or technical Support space
• Knowledge of major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Private Datacenters
• Familiarity with ITIL (Information Technology Infrastructure Library) framework, particularly incident management, problem management, and change management.
• Effective communication skills to coordinate activities with cross-functional teams, communicate incident status to stakeholders, and liaise with external partners or vendors.
• Strong problem-solving skills to analyse complex issues, identify root causes, and implement effective solutions.
• Leadership skills to manage and motivate teams within the cloud operations center, fostering a collaborative and high-performance work environment.
• Strong documentation skills to maintain records of operational procedures, incident reports, and other relevant documentation.
• Ability to review trends and identify areas of opportunities.

• 5-8 years’ experience in project management.
• Experience of 5+ years in the oil, gas, energy, or related industries.
• Bachelor’s degree in project management.
• PMP certification.
• Proficient in utilizing Gantt Charts or other project management tools.

• Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.

Quorum Software