IT Support Technician II
Associated Engineering
- Vancouver, BC
- $58,240-79,040 per year
- Permanent
- Full-time
- Function as a skilled part of the Support Technician team, providing local support and back-fill support for other Associated Engineering locations.
- Operate as a remote extension of the Corporate IT group as needed.
- Work to deliver the services defined in the Service Objectives for Subsidiary IT Services.
- Monitor the Service Desk, handling support and service requests and documenting outcomes.
- Provide Support for the following:
o Smartphones.
o Creating and managing user accounts and passwords.
o Setup and configuration of desktop and laptop computers, including the standard operating environment and company applications.
- Maintain the IT asset inventory for subsidiary IT assets.
- Assist other IT support technicians with problems and workload as needed.
- Decommission and dispose of retired IT equipment.
- Assist in the generation and maintenance of the subsidiary capital budget, and monitor expenditures.
- Assist in maintaining IT administration documentation.
- Perform other related duties as assigned.
- 2+ years previous experience in a Help Desk Analyst / Support role preferred (preferably on an internal IT helpdesk).
- Degree or diploma from an accredited post-secondary institution in IT, IS Management, Computer Science or Engineering, or Systems Management.
- Excellent interpersonal skills.
- Service oriented and a committed team player.
- Strong spoken and written communication, documentation, and organization skills.
- Ability to work under pressure.
- Ability to handle confidential information.
- Ability to assist in the preparation of Corporate IT capital budgets and maintain inventory.
- Familiar with ITIL service delivery.
- Experience with ITIL-oriented service desk tool(s).
- Advanced Windows and Active Directory proficiency and troubleshooting skills.
- Microsoft 365 and Entra AD skills.
- Advanced TCP/IP network troubleshooting skills are an asset.
- Familiarity with Microsoft Teams.