Care Coordinator (Evening and weekend)

Dialogue

  • Canada
  • Permanent
  • Full-time
  • 15 days ago
Dialogue is looking for a Care Coordinator (Evening and Weekends) to take part in our mission to help people improve their wellbeing. Working closely with Emilie Deschênes, Team Lead of Care Coordinators, your role will be to act as a primary point of contact for our members to support operations during evenings & weekends. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!What you'll be doing:
  • Represent the first point of contact between the patient and the medical team
  • Liaising between the medical & technical support teams to help patients and providers through various medical, technical or logistical issues
  • Manage crises, monitor operations during the night, and provide technical support
  • Find the most appropriate resource for the patient to deliver an unforgettable
experience * Commitment to guaranteeing total customer satisfaction
  • You will be responsible for patient safety in your member-facing role
Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.We'd love to hear from you, if you have:
  • Personality traits: autonomy, attention to detail, instigator, positive attitude
  • Available to work night shifts evenings on weekdays and weekends as part of our night team's schedule rotation
  • Ability to manage crises and solve problems quickly and calmly
  • Strong communication skills
  • Work experience in the healthcare system and/or working night shifts (an asset)
  • Motivated by a dynamic work environment, focused on the patient experience
  • Excited to be a part of an innovative workplace
  • Strong computer skills
At Dialogue, your well-being is our priorityTaking care of others also means taking care of our team. We've got you covered!
  • A fully funded benefits plan for our part-time (21+ hrs) and full-time employees
  • Unlimited access to a variety of Dialogue's programs for you and your immediate family
  • 4 weeks of vacation, 9 wellness days, and 1 paid volunteer day for our full-time employees
  • A team of bright, hard-working, and caring people to foster your growth!
About DialogueDialogue is the #1 virtual care provider in Canada. We've helped more than 48,000 organizations up their wellness game through our Integrated Health Platform™, which offers a wide range of services, including primary care, mental health, employee assistance program (EAP), and wellness. Discover the true definition of humanized healthcare™ with our team to guide you at every step of the way.Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact .Apply for this Job
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First Name *Last Name *Email *Phone *Resume/CV *Drop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)Cover LetterDrop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)Are you available to work evening and weekend shifts?Are you comfortable communicating in English and French, both written and spoken? Please note that the interview will be conducted in both these languages *Are you available for a minimum of 21 hours a week? *Sondage de Dialogue sur les caractéristiques sociodémographiques | Dialogue's Demographics SurveyLa version anglaise suivra | The English version will followNous vous invitons à remplir ce sondage sociodémographique optionnel pour nous aider à évaluer nos efforts en matière de diversité, d'équité et d'inclusion, à mesure que nous continuons à constituer des équipes reflétant les communautés que nous servons. L'envoi de ce formulaire est volontaire. Par conséquent, votre décision de participer ou non au sondage n'affectera en rien votre candidature.Vos réponses demeureront totalement anonymes. En outre, les renseignements obtenus ne serviront à aucune décision d'embauche et ne pourront être utilisés que pour évaluer nos pratiques d'embauche et comprendre l'efficacité de nos efforts pour créer une entreprise plus diversifiée et inclusive.Si vous avez des questions sur la collecte ou l'utilisation de ces renseignements, veuillez nous écrire à .We invite you to complete this optional demographics survey to help us evaluate our diversity, equity, and inclusion efforts as we continue to build teams reflective of the communities we serve. Submission of this form is voluntary. Therefore, your decision to participate or decline in the survey will in no way affect your job application.Your responses will remain 100% anonymous. Moreover, the information obtained shall not inform any hiring decision and may only be used to assess our hiring practices and understand the efficacy of our efforts to create a more diverse and inclusive company.If you have any questions about the collection or use of this information, please contact .Quel âge avez-vous? | What is your age? (Select one)18 ans ou moins | 18 and under19 à 29 ans | 19-2930 à 39 ans | 30-3940 à 49 ans | 40-4950 à 59 ans | 50-5960 à 69 ans | 60-6970 ans ou plus | 70 and olderJe préfère ne pas répondre | Prefer not to sayÀ quel genre vous identifiez-vous? | To which gender do you identify? (Select one)Féminin | WomanMasculin | ManNon-binaire | Non-binaryJe préfère ne pas répondre | Prefer not to sayJe préfère m'autoidentifier | Prefer to self-describeÀ quelle orientation sexuelle vous identifiez-vous? | To which sexual orientation do you identify? (Select one)Personne asexuelle | AsexualPersonne bisexuelle | BisexualPersonne homosexuelle | GayPersonne hétérosexuelle | HeterosexualPersonne lesbienne | LesbianPersonne pansexuelle | PansexualJe préfère ne pas répondre | Prefer not to sayJe préfère m'autoidentifier | Prefer to self-describeÀ quelle appartenance ethnique vous identifiez-vous (sélectionnez toutes les options applicables)? | To which ethnicity do you identify (mark all that apply)?Arabe | ArabPersonne noire (par exemple, personne canadienne noire, personne afro-américaine, de descendance africaine, personne africaine des Caraïbes, etc.) | Black (e.g., Black Canadian, African American, of African descent, African Caribbean, etc.)Asiatique de l'Est (par exemple, de la Chine, du Japon, de la Corée, de la Mongolie, etc.) | East Asian (e.g., Chinese, Japanese, Korean, Mongolian, etc.)Premières Nations | First NationsInuitLatinxMétisMoyen-Orient | Middle EasternInsulaire du Pacifique | Pacific IslanderAsiatique du Sud (par exemple, du Bangladesh, de l'Inde, du Népal, du Pakistan, etc.) | South Asian (e.g., Bangladeshi, Indian, Nepali, Pakistani, etc.)Asiatique du Sud-Est (par exemple, de Birmanie, du Cambodge, des Philippines, de l'Indonésie, etc.) | Southeast Asian (e.g., Burmese, Cambodian, Filipino, Indonesian, etc.)Personne blanche | WhiteJe préfère ne pas répondre | Prefer not to sayJe préfère m'autoidentifier | Prefer to self-describeVous identifiez-vous comme étant un(e) ancien(ne) combattant(e)? | Do you identify as a veteran? (Select one)Oui | YesNon | NoJe préfère ne pas répondre | Prefer not to sayAvez-vous un handicap (sélectionnez toutes les options applicables)? | Do you have any disability (mark all that apply)?Oui, j'ai un handicap physique | Yes, I have a physical disabilityOui, j'ai un trouble de l'apprentissage | Yes, I have a learning disabilityOui, j'ai un handicap mental | Yes, I have a mental disabilityNon | NoJe préfère ne pas répondre | Prefer not to sayJe préfère m'autoidentifier | Prefer to self-describeBy checking this box, I agree to allow Dialogue Health Technologies Inc. to store and process my data for the purpose of considering my eligibility regarding my current application for employment. *By checking this box, I agree to allow Dialogue Health Technologies Inc. to retain my data for future opportunities for employment for up to 1826 days after the conclusion of consideration of my current application for employment.Our system has flagged this application as potentially being associated with bot traffic. 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