Cafe Manager

• Hire, train, and supervise café staff, volunteers, and employment program trainees.
• Prepare work schedules for staff; find replacements in cases of staff sickness or absence, and cover for staff if no replacement found.
• Develop supplier and partner relationships.
• Create and implement marketing campaigns to attract new customers.
• Creation of meal and beverage menus.
• Manage inventory and place orders.
• Set and maintain standards in customer service, quality control, food safety, and café cleanliness.
• Ensure that all café expenses are within budget; identify ways to decrease operational costs.
• Perform sales settlement at the end of every shift.
• Listen and respond to guests’ complaints, making sure they are dealt with appropriately.
• Abide by all Health and Safety protocols and procedures (ex. incident reports, near misses), and mandatory training courses (NVCI, safeTalk, First Aid)
• Required to abide by all Health & Safety protocols including completing a report for all incidents that occur, including near misses, in a timely manner.
• Other duties as may be assigned

• Post-secondary diploma relating to Business, Hospitality, or Food Service is an asset.
• Minimum of three years experience working in the Food Service industry, preferably in a coffee shop.
• Experience working as a Cafe Manager or in a leadership role is an asset.
• Valid Alberta Health Services Food Safe certificate.
• Strong leadership, communication, customer service, and conflict resolution skills

• Physical effort: moderate amounts of walking, climbing, standing, sitting, lifting, carrying; may be required to lift to 50 pounds.
• Mental effort: daily interactions with colleagues and guests.
• Fast paced and demanding work environment.
• As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith.
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
• Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

• The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

• An Employment Background Check is required for all positions at The Mustard Seed.
• Valid Driver's License (Class 5) and access to a reliable vehicle with a minimum of $2,000,000 liability insurance.
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our

The Mustard Seed