Hardware Repair Technician
Hexagon Geosystems
- Calgary, AB
- Permanent
- Full-time
- Provide Customer support for products distributed by Hexagon Mining in Canada for the mining industry.
- Communicate directly with customers regarding return of the products (logistics) and repair progress.
- Manage customer relationships as required for Hexagon Mining to best support our customers.
- Test, troubleshoot, and repair failed electronics equipment in Novatel’s Calgary office.
- Complete appropriate paperwork in a timely manner.
- Reporting requirements as required by Hexagon Mining Global HW Field Service, Team Lead, and Repair Manager (activity reports, fault / issue logs etc).
- Analyze and facilitate process improvement for technical service department, within sphere of influence.
- Identify problems and repairing / replacing equipment.
- Actively participate in Continuous Improvements inititives to improve process efficiency.
- Compliance with Hexagon’s Workplace Health and Safety policies and procedures.
- Other duties as required from time to time.
- Trade certificate in Electronics or equivalent
- 3 years of experience troubleshooting and repair of products.
- Substantial demonstrated commercial experience in supporting, diagnosing and troubleshooting diverse and varied environments with a particular focus on electronic / electrical repairs.
- Intermediate computer skills using Microsoft Word & Excel (for troubleshooting, site logs and email).
- Ability to communicate (read, write, and speak) fluently in English.
- The employee must regularly lift and/or move up to 30 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.
- Strong written and verbal communication skills.
- Willingness to learn new skills and be trained in Hexagon’s electronic products.
- Ability to work proactively with minimal supervision.
- Ability to work effectively in a team environment.
- Strong interpersonal and negotiation skills.
- Keen interest in providing a superior level of customer service and support to our clients.
- Background in radio, television or electronics
- Communication with customers on repair and logistics through phone calls or email.