Field Team Manager, Eastern Canada, AbbVie Care
AbbVie
- Montreal, QC
- Permanent
- Full-time
- Develop a strong understanding of the patient journeys in each immunology indication and leverage this knowledge to adjust the program offerings to meet the need of patients and HCPs.
- Identify strategies and implement tactics to minimize the time to reimbursement & work closely with Provincial Affair Managers to ensure alignment with current reimbursement status and procedures.
- Work with the Dm's in the region to leverage key performance indicators and the use of the CRM database.
- Ensure consistent and ongoing communication between the Abbvie Care marketing, brand teams, sales, Trade relations, Vendors and other relevant functional areas and the field team.
- Optimize resources and cost efficiency of the field team by assessing ongoing resource utilization and workload; improve processes and leverage efficiencies as necessary.
- Assist in the revisions of SOPs for field team (reporting, templates, KPIs, best practices) in response to changing market conditions.
- Work in collaboration with Innomar on field team KPIs and performance evaluations.
- Organize and execute regional district meetings as required in person and virtual.
- Provide timely customer service to AbbVie sales team and external customers to resolve in-clinic support challenges.
- Provide strategic input and participate and guide DMs participating in IFT initiatives.
- Develop content & participate at adboards as required.
- Bachelor's degree in Science and/or Business Administration. Master's degree a plus.
- Previous Management Experience required
- Five years in a similar role or strong transferable skills
- Must be fluent in English; oral and written
- Strong computer skills; must be proficient with Excel and Powerpoint
- Working understanding of provincial, federal and private reimbursement
- Ability to implement strategic and tactical opportunities in a timely fashion and adapt as needed
- Strong strategic planning and project management skills.
- Superior interpersonal and presentation skills
- Results driven, demonstrated analytical skills
- Ability to work in a matrix environment, strong collaboration skills
- Availability to travel up to 40% of the time as required.
- Valid driver's license and passport are required.