General Manager
BGIS
- Vancouver, BC
- $185,000-200,000 per year
- Permanent
- Full-time
- Responsible for the leadership of a team that includes all facets of People and Culture (Talent Acquisition, Development, Compensation, Retention) - of various roles and functional areas ensuring their success
- Build and organize for the optimal integrated construct that is most effective in delivering client services
- Accountable for the engagement, inclusion and management of all employees regardless of their functional area
- Accountable for strategic account management and meeting business goals for both the client and BGIS
- Continuously engages clients in discussions to understand and anticipate needs and identify additional services. Recommends and sells pull-through of additional services
- Ownership and accountability for client relationship and for achieving client satisfaction objectives for the assigned account(s)
- Develops and maintains effective relationships with clients, managing client expectations and ensuring client satisfaction is achieved
- Acts as the focal point of escalation for issues pertaining to the assigned account(s)
- Position level of client representatives with whom this position typically interacts with are typically at the senior management and executive level
- Develops, recommends, implements and directs the execution of strategic and account expansion plans to enable results including but not limited to business growth, achieving and enhancing performance
- Collaborates with relevant internal contributors to achieve client satisfaction and growth objectives
- Provides quarterly value reporting to substantiate value creation to clients
- Provides value added recommendations, solutions and thought leadership to the client to enhance portfolio
- Overall ownership for ensuring all client obligations are delivered and that all operational and financial metrics are achieved
- Accountable for ensuring that the manner in which the work is delivered complies with all requirements including but not limited to environmental, health and safety, and building standard requirements
- Collaborates with relevant Contributors and leads the account team in the continuous identification, development and implementation of innovative solutions to continually deliver value to the client.
- Interprets key business risks and plans for mitigation
- Ownership and accountability for achieving financial targets through effective planning, leadership, operational, financial and risk management as well as implementation of process and technological improvements
- Directs the account team and collaborates with relevant contributors in the continuous identification and implementation of best practices; review, refinement and/or development and implementation of processes, technologies and sustainable practices, leveraging self-perform wherever possible to achieve efficiency gains. Directs the implementation of related enhancements for the account
- Directs the development, consolidation, implementation and management of budget for the account
- Collaborates with all enterprise groups - product line leaders to ensure financial and operational targets and shared services groups to drive operational support for service delivery
- Accountable understanding and responding to client needs with presenting BGIS Solutions
- Collaborates with relevant contributors to support client needs and requirements by presenting various BGIS solution.
- Is an Brand Ambassador for BGIS Services to support growth and expansion of services that matter most to our Client.
- Contributes to proposal development, actively attends relevant events in order to establish market presence and contribute to brand awareness, networks to maintain awareness of BGIS capabilities
- University degree in business administration. MBA would be considered an asset
- 10 year plus Real Estate business portfolio management of various functional areas and account management work experience
- Exhibits a very high degree of professional maturity - comfort and maintains composure with audiences at all levels including those at the executive management position level.
- Highly detailed oriented, who can manage through large volumes of information and administer accordingly
- Strong negotiating and influencing to achieve desired outcomes at all levels - including executives
- Adept at tailoring communication style and delivery to different audiences, and using effective listening skills to gain clarification from others
- Quickly adapting to new, different or changing requirements, quickly grasps new concepts, adapts and reflects on lessons learned.
- A very high degree of comfort with ambiguity.
- Exceptionally adept at analyzing, evaluating and defining problems and challenges, identifying alternatives and making timely decisions
- Possesses a continuous improvement and quality mindset along with an exceptional desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client
- Exceptionally skilled at Understanding / Interpreting and or Developing:
- Financial Information and general budget management
- Strategic Account management Plans and detail
- Contract Interpretation of Terms and Conditions
- Data from various sources - example - dashboards
- Utilizing Excel, creating spreadsheets and presenting to executive leaders
- Creating PowerPoint presentations and delivering on them to various stakeholders
- None required