IT Support Technician
Lycopodium
- Canada
- Permanent
- Full-time
- Provide IT support in person, remotely and over the phone striving to exceed customer expectations.
- Create tickets, log all helpdesk interactions, and ensure follow-up actions are carried out efficiently effectively and timely, in accordance with relevant procedures.
- Identify and escalate ticket activities requiring urgent or further technical attention as required.
- Prepare all new starter computers and replace any computers as needed.
- Follow existing documented procedures and document any new procedures as needed.
- Maintain the asset register and document all changes to assets.
- Ensure all software issued to the business is correctly licensed and managed in the software asset register.
- Provide support with IT or related projects, within the organisation as required by the IT Manager.
- Minimum 2 years' experience in a similar role.
- Current working knowledge of computer software and hardware fundamental operations specifically Windows 10 and Microsoft Office/Office365.
- Bilingual in English and Spanish
- Knowledge and understanding of basic networking infrastructure, switches, cables, etc.
- Invest in our people for the long-term, building a diverse and rewarding career, mentored by the best in the industry.
- Allow our people to balance work with other commitments, like family or study, offering flexible work arrangements.
- Are undertaking significant people and technology initiatives that will support the workplace of the future.