Help Desk Support
Dynacare
- Winnipeg, MB
- Permanent
- Full-time
Shift details: Monday to Friday, 8:30 am to 5:00 pm
Number of hours: 80 hours biweekly.Internal posting expires on May 22, 2024.Responsibilities:Responsible for entry of timesheets and schedules, data entry of payroll, ensuring accuracy and timely submission to payroll departmentResponsible for managing annual vacation request processCreate and distribute memos and protocols for laboratory staffAssist in the distribution of correspondence to laboratory staff and maintains detailed logsAssist with the implementation of policies and procedures by aiding employees, as required, on the interpretation and administration of said policies and proceduresMaintain employee training and payroll files and provide administrative support in updating these files.Scheduling of laboratory staff according to collective agreement language in collaboration with department charge technologists, including monitoring weekend scheduling.Calling of staff to replace sick calls, updating attendance calendar and absence log, flagging issues to Managers as appropriate for each lab department.Providing support to the Manager, Laboratory Operations as required in the administration of the Collective Agreement language, which includes tracking employee leave days, vacation, attendance, etc.Maintain detail logs of all inquiries, problems, and their solutionsPrepare weekly and monthly reporting, as required. Including but not limited to volume reports, turn around time, productivity, etc.Collaborate with managers and charge technologists in the maintenance of department SOPs and job aids.Must have:A secondary school diploma (Grade 12) or equivalentMinimum of five (5) years' experience in a Patient Services fieldExcellent computer skills with intermediate or high level of ExcelExcellent communication skillsFormal Training in the areas of Medical Office Assistant, Medical Transcription, Unit Clerk, Medical Terminology, or similar programs would be considered an asset.High level of service experience in a fast-paced environment by delivering prompt, courteous and professional service to all staff and clients.