Administrative Assistant, YWCA JUMP Scarborough & Health Connect Programs
YWCA Toronto
- Scarborough, ON
- $44,665 per year
- Permanent
- Full-time
Work Hours: 35 hours per week
Salary: $44,665 (per annum, Level 3), plus comprehensive benefits
Location: 3090 Kingston Road, Suite 205, Scarborough, ON, M1M 1P2Internal Application Deadline: Monday, May 13, 2024
External Application Deadline: Wednesday, May 15, 2024
JOIN OUR TEAM
YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.The Administrative Assistant is responsible for providing front desk, reception, administrative support, outreach and program support, data entry and accounting support.ABOUT YWCA TORONTO – YWCA JUMP SCARBOROUGH
YWCA JUMP Scarborough is a settlement program for newcomer women, female youth and gender diverse people in Scarborough and surrounding areas. The program has a strong employment emphasis paired with services addressing the adaptation, settlement and integration needs of newcomer women and female youth. A comprehensive portfolio of services include: needs and assets assessment, information and orientation, pre-employment, job search and skills training programs, wellness and mental health supports, community connections and professional networking opportunities; satellite workshops are offered in the North/East end of the GTA.KEY RESPONSIBILITIES
- Answers, screens and redirects calls on a busy switchboard;
- Greets and directs clients and visitors to appropriate services;
- Promotes and provides information about services and other YWCA programs on the phone and in-person;
- Monitors incoming calls and in-person inquiries to ensure client receives timely and appropriate level of staff attention;
- Pre-screens, assesses and refers clients to appropriate programs and information session;
- Provides in-person reception duties, ensuring a welcoming environment for participants and the general public; answers participant inquiries via in-person, telephone, and email, refers participants to community resources as required;
- Types correspondence and documents as required schedules and sets up meetings/appointments as requested, including booking space and equipment, moving furniture and equipment, arranges for refreshments;
- Assists in participant outreach, pre-screening, and acceptance into the program; uploads client information on tracking databases and spreadsheets;
- Helps with set-up for events involving transporting materials, lifting boxes, banners etc;
- Assists in processing accounts payable entries into the Finance Department program;
- Shares responsibility for building security, including opening and night lock-up.
- In-depth knowledge of an academic or technical discipline normally acquired through completion of a community college diploma (e.g., business administration, commerce or related field). (Cases for Equivalency will be considered);
- 1-3 years’ experience delivering office administration in customer facing environments is required;
- Advanced computer skills in Windows, Word, Excel, Internet, and database applications;
- Very strong organizational skills and detail-oriented with the ability to follow through on competing tasks and meet deadlines;
- Superior customer service, verbal and written communication skills;
- Able to work flexible and extended hours;
- Able to travel and use public transport for outreach activities;
- Motivated to engage with a variety of people (e.g., participants, employers, guest speakers) and deliver exemplary service and maintain discretion, ethical boundaries and confidentiality;
- Demonstrated skills in resolving client concerns, dealing with a diverse range of participant needs, upholding respect and diplomacy when handling challenging situations;
- Ability to thrive in a consistently changing work environment and work;
- Ability to work both in a team and be self-directed to work independently;
- Experience using, OneDrive, Eventbrite, Zoom, MS Teams, LinkedIn and/or Learning Management Software is an asset;
- Marketing experience is an asset;
- Knowledge of another language an asset (e.g., Mandarin, Urdu, Hindi);
- Healthcare experience and/or healthcare connections will be considered an asset.