IT Support Analyst
Shakepay
- Montreal, QC
- Permanent
- Full-time
- Empower a culture of safety, security, and compliance in all aspects of IT Operations
- Own technology and assist in-office hardware setup and troubleshooting
- Support an IT HelpDesk capability and empower Shakers to file help tickets (e.g. account lockouts, password resets, software troubleshooting, etc.)
- Support our access request process via SAML/SSO configurations and integrations
- Assist and document IT processes, such as employee onboarding, offboarding and access requests
- Maintain inventories, provision, and image company-managed user devices (e.g. laptops, etc.)
- Support company-wide access control measures to minimize data exposure risks (e.g. VPNs, secured WAPs and other networking components at physical offices, etc.)
- 2+ years experience with Google Workspace and Apple products
- Customer service experience both asynchronous (such as Slack) and synchronous (in-person)
- Experience working with ticketing systems (e.g. Jira, Zendesk, etc.)
- Strong documentation skills for self-service support
- Have great communication skills for friendly end user support
- Proficiency with troubleshooting level 1 support items (e.g. email, software, hardware, etc.)
- Experience with onsite IT help desk
- Experience with JAMF and other EDR/MDM solutions
- Knowledge of the technology behind bitcoin
- Be part of a groundbreaking journey: you'll live on the frontier of financial innovation. Bitcoin is rewriting the rules, and Shakepay is at the forefront.
- Impact and scale: with only 2% of Canadians on Shakepay, the potential for growth is massive. You can help us bring Shakepay and bitcoin to all Canadians.
- Rewarding benefits: we offer competitive compensation (every shaker owns stock options), benefits (health, dental, paramedical, disability, etc), and generous vacation time.
- Embrace continuous learning: ambitious individuals with an insatiable thirst for knowledge will feel at home. Working at Shakepay means you'll be working in an environment that encourages constant growth and development.
- Get paid in bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known.
- Work remote: work from anywhere in Canada. If you're in Montreal or Toronto, you can also work from our offices.