Client Care Coordinator (part-time)
WS Audiology
- Abbotsford, BC
- $22.00-24.00 per hour
- Permanent
- Part-time
At HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All.About the role:We are hiring a permanent part-time Client Care Coordinator to for our Abbotsford, BC HearCANADA clinic location. In this position, you will work Thursday and Friday afternoons (4pm - 7pm) and Saturday (10am - 6pm). This is an ideal position for candidates looking for a part-time position in a clinic setting or for those looking to gain experience leading to additional hours or growth into a full-time role.Our Client Care Coordinators (CCC) hold vital customer-facing roles to deliver exceptional client service within our busy hearing clinics. As a Client Care Coordinator, you will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities within our clinic.Compensation: $22.00/hour - $24.00/hour based on experienceWhat you’ll be responsible for:
- Deliver exceptional client service through interactions with clients onsite within the clinic , via phone, and email.
- Schedule client appointments and maintain clinician calendars.
- Ensure that client files (virtual within the EMR and physical files) are accurate and up-to-date.
- Maintain clinical and office supplies and order supplies from preferred vendors.
- Participate in Community Based Marketing (CBM) events like tradeshows, marketing collateral drops, and partnership events to promote brand awareness.
- Process payments and act as a subject matter expert on payment options for clients.
- Maintain a clean, safe, and welcoming clinic environment.
- Assist clinicians with sterilization and other non-clinical duties.
- Participate in ongoing HearCANADA training and learning opportunities and work with Field Support Coordinators and your leadership team to stay abreast of industry changes, product offerings, and client service best-practices.
- Secondary school diploma (or equivalency) is required; courses and/or some post-secondary education in a related field is a definite asset (Medical Office Administration, Healthcare, Business, etc.)
- 2+ years of experience in a customer-facing administrative or retail sales role is required; experience in a clinic or high-volume retail office environment would be an asset
- Customer-centric attitude – you strive to deliver exceptional customer service and have a sound understanding of how customer satisfaction directly impacts success and growth in a retail clinic setting
- Technical acumen and comfortability in adopting and leveraging new tools and software; experience with MS Office Suite is required and scheduling software is a definite asset
- Effective oral and written communication skills
- Strong multi-tasking, organization, and time-management skills