Senior Landscape Designer and Sales Specialist
Earthscape
- Waterloo, ON
- $75,000-90,000 per year
- Permanent
- Full-time
- Customer Engagement: Initiate meaningful conversations with prospective customers to understand their needs, desires, and pain points. Show genuine interest in their stories and offer personalized design solutions that align with their requirements.
- Relationship Building: Cultivate strong, long-lasting relationships with existing customers by regularly reaching out, providing updates, and expressing gratitude for their loyalty. Demonstrate care and empathy, creating a sense of trust and partnership.
- Keen design sensibility: Adept at crafting designs that align seamlessly with your client's budgetary constraints.
- Customer Support: Serve as a reliable point of contact for customers, promptly addressing any inquiries, concerns, or issues they may encounter. Proactively take the initiative to resolve problems and follow up to ensure complete satisfaction.
- Sales Growth: Achieve and surpass sales targets by identifying new opportunities, upselling/cross-selling products or services, and converting leads into loyal customers
- Team Collaboration: Collaborate with the rest of the sales and design team to help each other achieve the goals within the division
- Post-secondary degree or certificate in Landscape Architecture or Design
- Proficiency with Vectorworks or AutoCAD. Your knowledge of Sketchup is a bonus
- Minimum of 3 years of experience in the industry
- Ability to read blueprint plans and surveys as well as working site drawings, grade and layout plans
- You may either be a sales-minded person who can design or a design-minded person who can sell - either way, you can speak 'landscape design' authentically and convincingly;
- Proven experience in sales or customer service roles, preferably within a customer-centric organization
- Outstanding communication and interpersonal skills, with an ability to connect with people from diverse backgrounds and build authentic relationships
- Empathetic and attentive to customer needs, with a genuine desire to provide exceptional service.
- Strong problem-solving skills, proactive in addressing customer concerns, and resolving issues on time
- Goal-driven and motivated to exceed sales targets while maintaining a customer-first approach.
- Adaptability and flexibility to thrive in a dynamic and rapidly changing environment
- Construction experience is a bonus
- Extended health and dental benefits
- Life insurance and AD&D
- Profit sharing and performance bonuses
- Participate in our employee share ownership program (ESOP) after 1 year
- Paid professional development opportunities available
- Company events & social hours