Parts Technician / Advisor
Joe Johnson Equipment
- London, ON
- Permanent
- Full-time
- Strong verbal and written communication skills and demonstrated ability to work well with individuals within and outside of the organization
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to prioritize and organize workload in a fast-paced environment
- Basic mathematical skills
- Valid driver’s license with a clean driver’s abstract
- Must have a forklift license or willing to obtain
- 3-5 years’ experience in a heavy equipment, construction or automotive parts and/or service environment
- 3-5 years’ experience in Inventory Management
- Strong computer skills including Microsoft Office and ERP/Inventory Management systems
- Maintain Shipping/Receiving, including connecting with suppliers and customers to ensure efficiency within the parts department
- Complete all applicable inventory, work orders, Purchase Order’s, receipts of goods entry and put stock away
- Provide customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes
- Receive parts requests from customers and technicians in person, through the internal Order Confirmation Process, by phone or email and respond with a quote or information in a timely manner
- Research availability of parts, either within the facility or from other resources as necessary
- Search part numbers using a computer or standard catalogue
- Mark materials with identifying information to communicate parts allocations to service work orders
- Provide and maintain accurate back order reports and other reports as necessary
- Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
- Assist the Rentals, Sales and Service Departments in scheduling by meeting regularly to communicate status of parts orders
- Work in compliance with the appropriate safety legislation/regulations/safety policies
- Report any known workplace hazard or safety violations
- Cooperate with their workplace’s Safety Committee or health and safety representative
- Use any safety equipment, protective devices or clothing required
- Not remove or make ineffective any protective device required by the Company or by the regulations.
- 2% -5% for pick-ups and deliveries
- Frequently required to lift and move moderately heavy objects
- Frequently required to remain in a stationary position
- Occasionally standing and walking
- Must be able to lift 50 lbs
- Talented, dedicated and passionate team to work with
- Exceptional best-in-class products and service offerings for our customers
- Market-competitive compensation package with annual increase opportunities
- Robust Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
- Paid Personal Days
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
- Employer Matching Retirement Savings Plan
- Federally recognized as a certified Employment Equity organization
- Member of multiple provincial safety programs and COR certified
- Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition