Temporary Ful Time Newcomer Program Coordinator

• Conduct a community needs assessment to determine service gaps and opportunities in the area of Newcomer Ministry. Present recommendations for potential programs to the leadership Team. Recommendations are to be relevant to the needs of the community, new immigrant population, support the development of holistic relationships, and be in keeping with the mission and vision of the Salvation Army.
• Conduct initial intake assessment and determine immediate needs.
• Provide settlement services, including information, orientation, and assistance to clients. Introduce individuals and families to various programs and provide wrap around support to help them get settled and integrated into Canada. Provide appropriate referrals, as required.
• Develop, implement, and supervise community programs relevant to the needs of the immigrant population (such as weekly ESL Classes, Young Adults, Youth and Family programs, and discipleship programs.)
• Recruit, train and facilitate church members and volunteers to actively engage in Newcomer Ministries. Where applicable, link community members to the church family and church programs.
• Involved in community outreach for church growth and special events.
• Develop trusting, holistic relationships between Newcomers and the church community. Provide spiritual and social support, assistance, and encouragement to participants / newcomers. Model hospitality and Christian love with participants / Newcomers and encourage the church community in this as well.
• Actively promote the New Heights Community Church programs within the community with social media and other promotional tools. Make presentations to service clubs, schools etc. as needed. Network with community agencies, and other churches to aid in outreach potential.
• Reach out to IRCC to get information to help instruct new immigrants on how to complete immigration documentation and advise on any questions they may have.

• Provide data analysis for programs, record statistics, write and submit reports and letters. Prepare and deliver presentations regarding community ministry.
• Maintain accurate and confidential client and volunteer records, for using Salvation Army approved software (Link2feed, S.A.M.I.S).
• Propose new funding opportunities and initiatives and provide ongoing updates to the leadership team. Prepare funding proposals to support long term sustainability of outreach programs.
• Maintain operational and statistical reports as required in a timely, accurate, and organized manner.
• Develop and prepare promotional materials and update social media sites.

• Keep program areas clean, and hazard free.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health.
• and safety policies and procedures.

• This is a temporary full-time position (1 year contract) based on 35 hours per week.
• Flexibility in scheduling required, some weekend and evening work may be required.
• The Supervisor will set the hours of work and work schedule.
• Working environment is typically in the office in generally agreeable conditions.
• Ability to lift/move 40 lbs.
• Travel is associated with this position.

• Completion of a two (2) year Community College Diploma in Human or Social Services field.
• Non-Violent Crisis Intervention training.
• Valid Ontario Class “G” Driver's License, personal vehicle required and insurance, current copy of driver's abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Alternative combinations of education and experience may be considered.

• Minimum of two (2) years of prior related experience, including experience providing casework services, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds.
• Knowledge of community-based resources/programs/services is required and experience networking with government and social service agencies.
• Familiarity with Hamilton Area Community & Social Services.
• Knowledge of Social Media platforms.

• Fluency (verbal and written) in a second language is an asset.
• Treat the property of The Salvation Army with due care and caution.
• Ability to maintain information in confidence and exercise good judgement.
• Able to work independently and participate as an active and responsible team member.
• Participate in mandatory orientation training.
• Participate in regular supervision and performance appraisal process.
• Represent The Salvation Army in a professional, positive, and engaging manner.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Exhibit good listening skills, have strong oral/written communication skills.
• Self-motivated/disciplined.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Demonstrated ability to use sound judgment when making decisions and to problem solve complex cases.
• Relationship building - Demonstrated ability to build positive, productive, and supportive relationships with the community, clients, and other staff.
• Client centered - Willingness to listen and learn to each client with compassion and dignity.
• Proficient computer skills in all aspects of Microsoft Office.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army