Security Delivery Professional - Victoria, BC
Telus
- Victoria, BC
- Permanent
- Full-time
- Delivering exceptional customer outcomes by leveraging a blend of excellent communication, technical and customer service skills. You take pride in your work, and maintain high standards in all your interactions
- Identifying upsell and cross-sell opportunities and promoting additional products and services to homeowners
- Installing and repairing residential alarm and automation systems
- Educating customers on smart-home technology, and providing expert analysis to build solutions that address customer needs and concerns
- Technical expertise that included the design of seamless home networks and advanced video solutions. In addition, provide support for other products such as, internet, TV, and audio-video solutions
- Collaborating with vendors for project execution
- Managing projects from start to finish
- Competitive salary and benefits package
- Opportunities for professional growth and development in the residential security sector
- Supportive and collaborative work environment focused on residential customer satisfaction
- Chance to work with cutting-edge technologies and solutions for residential security needs
- Enhanced track record of delivering exceptional customer service, coupled with a proactive approach to assisting customers in various areas when required.
- You're comfortable with solutions based selling, recommending products to your customers and up-selling and cross-selling TELUS services and products
- Normal colour vision which is required to work with color-coded wiring
- Proactiveness, demonstrated effective decision-making skills and ability to work effectively with limited supervision
- Ability to plan, prioritize and thrive in a dynamic, rapidly changing environment and effectively work in a team environment and collaborate with other departments
- Follow safe work practices and abide by all safety rules and regulations
- Exhibit enthusiasm to continuous learning, high performance and have a demonstrated ability to learn and apply learned skills to related situations
- Proven experience in delivering security solutions and services to residential customers
- Strong knowledge of Wi-Fi setup and troubleshooting techniques in home environments
- Familiarity with premium audio-video products and their installation in homes
- Excellent project management skills with a focus on completing residential projects
- You can handle physically demanding work, which includes heavy lifting, crawling in confined spaces, working in all weather conditions and are comfortable working at heights and climbing ladders
- Flexibility to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs
- Fluency in English, with proven professional oral and written communications skills, proficiency in other languages would be a bonus
- You are bondable (a security clearance and criminal record check is required), with a clean and valid Class 5 Driver's License without GDL or restrictions - or other provincial equivalent (a driver's abstract will be required)
- Post-secondary education in electronics, computers/IT or similar is an asset
- Security Systems Technician Trades Qualified (TQ) certification is an asset
- Previous security alarm installation experience is an asset
Days volunteered in our communities.3,300 +
Field service and support team members1.5 to 4
Months of intensive training for new technicians and an award-winning certification program for career progressionAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.