Showroom Coordinator & Salesforce Administrator

• Maintain the overall appearance and cleanliness of the showroom to create an inviting atmosphere for visitors.
• Arrange and display furniture in an aesthetically pleasing manner, ensuring that each piece is showcased effectively.
• Regularly update and refresh showroom displays to highlight new products and promotions.
• Manage inventory levels and coordinate with the marketing department to ensure adequate stock of showroom items.
• Greet and welcome clients as they enter the showroom, providing assistance to the Sales Team.
• Act as a brand ambassador, conveying our company's values and commitment to quality and customer satisfaction.
• Collaborate closely with the sales team to facilitate client meetings and presentations in the showroom including arranging catering when necessary.
• Maintain accurate records of showroom visits, client interactions, and sales transactions.
• Prepare reports on showroom performance, including foot traffic, conversion rates, and feedback from clients.
• Assist with administrative tasks such as answering phone calls, responding to emails, and scheduling appointments.
• Manage all aspects of Salesforce administration, including user management, license allocation, and configuration changes to optimize system functionality.
• Act as the primary point of contact for updates and changes related to customer information, ensuring accuracy and completeness of data.
• Handle customer additions or subtractions within Salesforce, maintaining a high level of data integrity.
• Export, analyze, and normalize data from various sources, importing it into Salesforce while ensuring data accuracy and validity.
• Conduct regular comparisons of data between Salesforce and the ERP system to validate accuracy and consistency.
• Develop and maintain sales dashboards, pipelines, and other key performance indicators within Salesforce to support sales operations.
• Generate and manage reports to track sales performance, providing insights and recommendations for improvement.
• Onboard new team members onto Salesforce, providing training documentation and instruction to ensure smooth integration into the system.

• Previous experience in a customer service or sales support role, preferably in a retail or showroom environment.
• Strong interpersonal skills with the ability to engage with clients in a professional and courteous manner.
• Excellent communication skills, both verbal and written.
• Detail-oriented with a keen eye for design and aesthetics.
• Ability to work independently as well as part of a team.
• Knowledge of office furniture and interior design concepts is a plus.
• Proven experience as a Salesforce Administrator, with a deep understanding of Salesforce platform functionality and best practices.
• Strong analytical skills with the ability to analyze complex data sets and draw meaningful insights.
• Excellent attention to detail and organizational skills, with a commitment to data accuracy and integrity.
• Proficiency in data management tools and techniques, with experience in data normalization and validation.
• Experience with ERP systems and data integration is a plus.

• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• Ability to lift a minimum of 10 lbs, up to a maximum of 50 lbs. Some physical labour is required to carry, move, manipulate and/or position furniture and décor items in the showroom, and to move, bend, twist or maintaining awkward body positions while performing work.
• Overtime as required.

• Extended Healthcare Plan (Medical, Disability, Dental & Vision) after the first 3 and 6 months of employment.
• Active Social Committee with wonderful company culture
• Opportunities for growth and development
• Great people to work with!

Tayco