Parts Counter Sales
Bass Pro Shops
- Vaughan, ON
- Permanent
- Part-time
- Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
- Receive inquiries from customers requesting retail parts, price quotes or general information either by phone or at the parts counter.
- Research customer inquiries using Internet sites, manufacturer contact or on-site reference materials.
- Perform part sales transactions either on the phone or at the parts counter.
- Safeguard funds received and perform till reconciliation procedures on a daily basis.
- Create purchase orders to buy parts needed for stock, customer or work order requirements and forward order to appropriate vendor.
- Receive parts ordered and check shipping documents vs. merchandise / quantities received for accuracy.
- Perform data entry of parts received into the IDS inventory tracking system.
- Place merchandise received in designated location for easy retrieval.
- Verify and validate receipt of payment in full before special order parts are shipped.
- Issue parts to technicians and riggers as per work order requirements then subsequently enter those parts issued on work order in IDS to track parts inventory.
- Verify and complete refund transactions on returned parts or cancellations.
- Ensure returned and warranty parts are sent back to the appropriate vendor and credit is received.
- Prepare for and conduct required parts inventories as per established schedules.
- Report and reconcile any inventory shortages or parts variances resulting from physical inventory.
- Maintains inventory accuracy and integrity
- Collects and distributes all daily inventory reports
- Completes variance reports to include research and resolution
- Retains accurate records
- Communicates problems, issues, discrepancies with Management
- Maintain a clean and professional work area.
- Follow all Company Policies and Procedures.
- Perform other duties, assignments and responsibilities as needed.
- Ability to calculate figures such as discounts or percentages and make change to customers
- High School education or equivalent experience
- 2-4 years in Auto/Marine environment
- Ability to communicate in a friendly and professional manner to our customers and other associates
- Good phone etiquette
- Able to lift up to 50 pounds
- Able to stand for extended periods
- Ability to establish and maintain effective working relationships with Management, coworkers and customers
- Ability to operate computer and perform data entry functions
- Proficient with PC-based reports, data base, spreadsheets and inventory management systems
- Marine knowledge helpful
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund