Treatment Coordinator - Royal York Dental
Dentalcorp
- Toronto, ON
- Permanent
- Full-time
- Competitive compensation
- Free on-site parking for staff
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
- Be present during comprehensive exams to understand patient treatment need and when necessary, attend re-care exams to understand patient treatment needs
- Ensure patients understand their treatment plan
- Handle objections to the proposed treatment
- Present case fees and financial options to patients
- Present or co-present the treatment plan and consent
- Educate patients, as necessary, regarding their dental benefits
- Participate in huddles by providing vital information for customer service and case acceptance
- Prepare for the Perfect Day meeting by reviewing the day’s patients with outstanding treatment needs and presenting them to the team
- Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
- Ensure patients are up-to-date on their financial obligations
- Proactively communicate with the back office so they know any changes in the patient’s financial status
- Maintain the consultation room neat, orderly, and welcoming
- Assist in maintaining and developing systems such as checklists to verify workflow and streamline patient care
- Complete other daily task checklists as assigned
- Ask satisfied patients for a referral/online testimonial
- Write or call patients who made a remarkable impact on the office, thanking them for being patients
- Fully utilize administrative time to prepare for the next day
- A minimum of 2+ years of experience in a Treatment Coordinator role
- Comprehensive knowledge of dentistry and the ability to explain procedures in simple terms
- Exceptional communication skills, both verbal and written
- Proficiency with computer systems and familiarity with dental software
- Outstanding customer service and telephone etiquette
- Self-motivated with the ability to work independently
- Strong influencing and negotiation abilities
- Excellent organizational skill
- Creative problem-solving abilities
- A thorough understanding of scheduling and financial systems
- The capability to thrive in a team environment and contribute positively
- Ability to work autonomously, taking initiative and responsibility for tasks