Guest Experience Ambassador
RioCan
- Toronto, ON
- Permanent
- Part-time
- Support guests to access our range of services, amenities and programs which includes gift card kiosk sales, retail, and community information, as well as promotion of property events and activations.
- Develop and cultivate relationships with The Well retailers, residence managers and community organizations to be well-versed in localized activities, programs, and events.
- Receive and direct all incoming calls and inquiries, via telephone, email, Google Chat, FB & IG Messenger, and Web Chat by answering questions or connecting the user with the appropriate department. Ensure inquiries are answered promptly and a high level of customer service is maintained.
- Perform gift card sales and shift reconciliation reports.
- Perform daily opening and closing procedures.
- Maintain a clean and organized workspace.
- Dispatch Security and Operations personnel via a portable radio system when required.
- Coordinate with Guest Experience Ambassadors to address community engagement needs on social media platforms.
- Maintain ongoing interaction with guests of The Well and act as a liaison between guests, residents, office users, security, building operations, marketing, and administrative staff.
- Assist with maintaining the Guest Experience database of FAQ's and scripts.
- Assist the Marketing Department with the preparations and execution of marketing programs as required, both at The Well and in the surrounding community
- Maintain all necessary tracking and inventory of Guest Experience programs and supplies.
- Adhere to the corporate communication guidelines.
- Participate in the digital file management and organization of the Guest Experience team SharePoint drive.
- Perform general administrative tasks as requested.
- Minimum of 2+ years of customer service, hospitality, or related experience.
- Post-secondary education preferably in Business, Hospitality, Communications, or relevant field.
- Ability to work independently.
- Knowledge of Google Suite and streamlined social media platforms.
- Excellent verbal and written communication skills.
- Must be organized, able to multi-task and follow strict deadlines.
- Able to adapt to changes in workflow and business priorities with ease.
- Natural relationship builder and team worker.
- Flexibility to work evenings and weekends as needed.
- Understanding of AODA compliance.
- Good knowledge of print standards.
- Experience with MailChimp.