Bi-lingual Customer Service Representative
Allegion
- Mississauga, ON
- Permanent
- Full-time
- Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing, and policies.
- Investigate, document, and administer product warranty programs including credits, replacements and return material authorizations.
- Enter and modify customer orders in the business operating system in an accurate and timely manner.
- Advise on basic product application and functionality.
- Work with internal departments for resolution of customer issues.
- Document customer interactions in CRM application.
- Meet all service level agreements in an effort to provide a positive customer experience.
- Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.
- Ability to communicate in a professional, positive, courteous manner with all levels of customers and employees.
- Understand basic customer needs and expectations to provide prompt and effective resolutions to requests.
- Self-motivated with ability to manage time and priorities to complete multiple tasks within a specified timeframe.
- Excellent written and verbal communications skills with the ability to apply problem solving techniques.
- Bilingual (French/English) is required.
- Knowledge of Microsoft Office and manufacturing operating system (AS400).
- Post-Secondary Education preferred
- Minimum 2-3 years related customer service required and industry experience preferred.
- Call Center experience is preferred.
- Manufacturing/distribution experience is an asset.
- You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
- You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
- You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
- A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose
- High energy, influential, cross collaborative team environment
- Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.
- Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.
- Competitive base salary
- Health, dental and other insurance coverage, helping you "be safe, be healthy"
- Tuition Reimbursement
- Employee Discounts
- Community involvement and opportunities to give back so you can "serve others, not yourself"