Security Guard/Communications Operator
Wilfrid Laurier University
- Waterloo, ON
- $25.94 per hour
- Permanent
- Full-time
=1249 hrs/year)Campus: WaterlooReports to: Director, Special Constable ServicesEmployee Group: Special ConstableApplication Deadline: May 21, 2024Requisition ID: 7466Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a and , Laurier's thriving community has a place for everyone.Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier's Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.Position SummaryThe Communications Operator & Security Guard is generally the first line of communication between the Communications Centre and Special Constables, members of the public and University constituents.The Communications Operator & Security Guard enables quick response time by obtaining accurate and complete information when answering emergency and non-emergency telephone calls from the public. The Communications Operator & Security Guard must respond efficiently and appropriately to calls by dispatching officers or redirecting administrative calls for service. It is the incumbent's duty to support officers by operating, monitoring and responding to all radio transmissions. They must also ensure that records and information are complete by correctly operating various computer systems and the Service's Records Management System.The incumbent is required to have a Security Guard license as they will be required to perform security guard duties including calls for access, exam transportation, crowd control, and officer replacement during absences.AccountabilitiesDispatch
- Receive emergency and non-emergency calls for service, and dispatch the appropriate personnel to calls.
- Gather information from callers and relay pertinent information to personnel who are responding to the call.
- Contact Waterloo Regional Police Service in regard to gathering CPIC information on persons or vehicles that SCS are investigating, as well as to acquire WRPS Occurrence numbers to correspond with SCS investigations.
- Monitor security cameras, as well as fire and security alarms, and dispatch appropriate service to calls.
- Make calls for additional assistance that officers may require, such as EMS, Fire, WRPS, towing company, taxi, FOOT Patrol, WLU ERT, and other officers or departments as required
- Assist with security functions/events including crowd control and assisting officers with security concerns
- Record all information and document activities using the Service's Records Management Reporting System.
- Generate incident reports for officers when requested.
- Coordinate with the Supervising Officer on duty to establish and maintain an up to date Daily Brief.
emergency services personnel, and Waterloo Regional Police via telephone. During emergency dispatch, clearly and efficiently convey information while coordinating multiple people and agencies. Provide dispatch services for non-emergency situations.Must be fluent in both oral and written EnglishAbility to organize, prioritize, multi task and problem solve under stressful situationsMust be able to successfully clear a personal background check conducted by Waterloo Regional Police ServiceMust possess basic computer skills and have the ability to learn to use programs regularly used bySCSMust have Emergency First Aid and CPR CertificateOACP Certificate an assetMust be able to pass hearing and vision testingCompensation:Rate of Pay: $25.94 per hourThis is a full-time, continuing position, working an average of 84 hours every two weeks. Shifts will rotate between 7.5 and 9.25 hours, with a half hour unpaid lunch. Includes weekends and holidays or as required.Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.Equity, diversity and creating a culture of inclusion are part of Laurier's core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found atShould you be interested in learning more about this opportunity, please visit for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.