HOST/CASHIER - MR LUCKY'S (Sat & Sun)
Hard Rock Cafe
- Ottawa, ON
- Permanent
- Part-time
- Manage reservation system to retain guest preferences, pre-assigning seating when necessary
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
- Escort guests to the tables and assist in seating at tables, present menus and extend pleasantries
- Offer a cordial farewell to every guest, thanking them for dining and invite them back
- Communicates constantly with management and service staff to ensure efficient operations
- Maintain positive relations with guests at all times
- Maintain complete knowledge of scheduled daily activities, in-house groups, daily house count, table/ seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code
- Answer restaurant telephone courteously and efficiently
- Speak to guests’ and co-workers using clear, appropriate and professional language
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings
- Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
- Maintain cleanliness of work areas throughout the shift
- Notify management of maintenance repair issues
- Performs all other job-related duties as request.
- Lives the Brand
- Must be at least 19 years old.
- Performs duties which require bending & reaching.
- Standing or moving, for up to 8+ hours.
- Ability to turn or twist body parts in a circular motion.
- Maintains a well-groomed appearance.
- Follows all uniform guidelines.
- Practicing all general safety & sanitation standards.
- Recycling products, where possible.
- Remaining calm in a hectic, fast-paced atmosphere.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests and co-workers.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Must possess strong listening skills.
- Ability to stand and sit for extended periods of time.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 50 pounds or more.
- Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.