Operations Manager - Fastfrate Group (Nights)
Challenger
- Edmonton, AB
- Permanent
- Full-time
- Customer Focus
- Communication
- Energy & Stress
- Team Work
- Quality Orientation
- Time Management
- Adaptability/ Flexibility
- Creative and Innovative Thinking
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving
- Result Focus
- Accountability and Dependability
- Ethics and Integrity
- Mediating and Negotiating
- Providing Consultation
- Leadership
- Coaching and Mentoring
- Staff Management
- Enforcing Laws, Rules and Regulations
- Mathematical Reasoning
- Development and Continual Learning
- Supervises the overall operations on the cross dock and offload/load processes, procedures and people
- Maintain and execute the daily work plan to insure accuracy, efficiency, and timeliness of inbound/outbound load execution.
- Maintain scheduling, discipline and performance management for the employees in the unloading/loading process.
- Create and change dock workers schedules as dictated by demand and performance.
- Continually monitor workloads throughout the department and actively pursue additional resource when justified.
- Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules
- Create initiatives and procedures that maximize organizational ability to service clients with the most efficiency possible.
- Breakdown, verify and process worker’s activity logs.
- Maintain and update the departmental communication log.
- Generally, maintain an open and effective dialogue with all workers to insure fairness and clarity of understanding.
- Create and maintain logs necessary to perform quick checks and assessments to ensure the highest quality.
- Respond to complaints with thoroughness and accuracy.
- Adhere to corporate and departmental policies and procedures
- Ensures all workers have the required training through Carriers Edge (Manager/Supervisor Training Program)
- Completion of all required training through Carriers Edge ( Manager/Supervisor Training Program)
- Performs other duties as required
- Management level experience leading a team preferred
- Previous experience in warehouse/LTL environment an asset
- Transportation industry knowledge and experience an asset (i.e. shipping/receiving, scheduling, freight negotiations and regulatory requirements)
- Computer skills - Outlook, Excel, Word
- Clean Criminal Record
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Able to work well under pressure
- Flexible, able to deal with change
- Strong attention to detail
- Very organized, with excellent multi-tasking and problem solving skills
- Excellent customer service/communication skills
- Strong work ethic and positive team attitude