Street Level Community Outreach Worker

• Prepare, load, and maintain supply cart / backpack for outreach route as required
• Connect and build rapport with street populations sleeping rough through intensive outreach
• Creating and fostering relationships with local businesses to increase awareness around issues of poverty and homelessness
• Provide short-term problem solving, and basic needs
• Identify, assess supports, referrals and provide advocacy supports when needed
• Maintain accurate documentation regarding client interactions, services provided, and files to track outcomes and connect guests to Wellness Advocates for additional support.
• Attend meetings and trainings when required
• Participate in meetings with other agencies and stakeholders, actively contribute, and collaborate.

• Empathy for the homeless and a desire for greater understanding concerning poverty and justice issues in an urban center
• 1-year front line experience in a social serving agency working with vulnerable populations
• Degree or equivalent in Social Work; Psychology and related fields is considered a strong asset
• Ability to work in a highly stressful and changing environment
• Must have excellent boundaries
• Good computer, communication, and conflict resolution skills
• A self-starter with the ability to work in a cross-functional team
• Proven ability to work in a respectful and guest-centered manner
• Experience working with Indigenous peoples and individuals from diverse cultures is essential
• Current Standard First Aid and CPR is required

• Moderate physical effort (standing, walking, sitting, lifting) as staff will be stationed outdoors for the entirety of the shift
• The position will require ongoing compassionate care, frequent manual labor, conflict resolution, de-escalation and organizational ability while working directly with a vulnerable population
• This position is often fast-paced and requires moderate amount of mental effort to analyze information and problem solve
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.

• Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

• All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
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The Mustard Seed