Recovery Services Clerk
Gowling WLG
- Hamilton, ON
- Permanent
- Full-time
- Receiving, reviewing and opening files, including entering data.
- Prepare, issue and serve all documents necessary from inception of file to closure of file.
- Liaise with all internal and external parties involved with the proceedings, including preparation of all correspondence.
- Monitor the various steps throughout the proceedings, dealing with any issues that may arise and escalating problems to a higher level where/when necessary.
- Review all correspondence and respond.
- Receive and process all monies received in connection with the file.
- Prepare detailed reports to all necessary parties (internal and external) and enter information of complete file progress on the Debt Recovery Network (diarize, scan, and upload every telephone conversation, voice message, email message, or document relating to each file).
- Order Accounting report and ensure zero balance owing on account before closing file. Prepare file for storage and send to storage.
- May act as a “go to person” for junior members of the team to provide direction and guidance.
- Any other duties required.
- 3+ years experience as a Recovery Services Clerk
- Knowledge of and experience using Teraview is preferred
- Capacity to work independently, as well as in a team environment
- Produce a high quality and quantity of work product, occasionally under tight timelines
- Able to prioritize and to redefine priorities when necessary
- Handle stress in a business-like manner
- Knowledge of Microsoft Office Suite
- Ability to communicate effectively with other Firm members, with the aptitude to take care of clients’ needs in a professional and courteous manner
- Legal Administrative Assistant or Administrative Assistant Diploma/Certificate