Assistant Executive Housekeeper
Sun Peaks
- Canada
- $51,450 per year
- Permanent
- Full-time
Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor settingThis job position requires physical presence at the designated location.Accountabilities:
- Acts as the 'Service Champion' for the Housekeeping department, role modelling welcoming hospitality and exemplifying excellence in all tasks that impact the rooms stayover process by:
- Providing recommendations in the identification and creation of process efficiencies and established Guest Service Standards as they relate to the guest experience in both public spaces and guest rooms
- Ensures guest requests and issues are resolved in a timely, friendly and efficient manner, optimizing guest satisfaction
- Assists in analyzing service/satisfaction data from Revinate and identifies trends to inform collaborative action planning for the housekeeping team
- Works closely with the Maintenance department in the ongoing preservation and maintenance of the hotel
- Maintains a safety culture within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards.
- Will be required to work various shifts, including days, evenings, weekends, and holidays.
- 1-2 years' minimum experience in a senior Housekeeping role within a Hotel/Resort setting
- Post-secondary education in Hospitality/Tourism or a related discipline preferred
- Energetic and outgoing with a positive attitude, driven to deliver elevated guest experiences
- Professional and well organized with excellent communication skills, both written and verbal
- Excellent problem-solving abilities and ability to think on your feet
- Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast-paced environment
- Must have the ability to supervise, mentor, train and motivate the team
- A working knowledge of hotel systems, specifically Opera, would be a substantial benefit
- Working knowledge of basic and complex cleaning machinery and tools
- A developing level of financial understanding and ability to interpret financial statements
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers