Resident & Family Experience Coordinator (Social Worker)
Sienna Living
- Kelowna, BC
- Permanent
- Full-time
- 4 DAYS at Lakeview Lodge
- 1 DAY at Lake Country Lodge
- Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include: facilitation of the application
- Provides social work counselling services as required, working with the inter-professional team to assess and develop a plan of care that meets residents’ psychosocial and social needs, promoting the resident’s overall wellbeing and safety.
- Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met
- Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions
- Recruit and supervise social work students’ placements
- Responsible for response, correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.
- Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee
- Social Worker; must be Registered per provincial legislation
- Minimum of three years’ experience in healthcare, social services, or related sector
- Knowledge of the Long Term Care Act & Regulations preferred
- Customer service related experience an asset
- Hospitality and/or sales related experience an asset
- Strong oral and written communication skills required
- Ability to organize, plan, and delegate responsibilities