Service Desk Technician Tier 2/3
MSP Corp
- Richmond Hill, ON
- Permanent
- Full-time
- Highly organized and excellent time management skills
- High degree of technical knowledge and the ability to solve complicated technical problems
- Experience with the following Server Platforms:
- Windows (2003-2022)
- Linux (All major versions)
- Mac OSX
- Experience with the following Server Applications:
- SQL Server
- Active Directory
- Exchange Server
- SharePoint Server
- SSTP VPN
- NPS
- Experience with the following Virtualization Platform:
- Hyper-V
- VMWare
- Experience with the following Cloud Platforms:
- Amazon S3
- Google G-Suite
- Office 365
- Exchange
- SharePoint
- OneDrive
- Teams Voice
- Azure
- Azure AD
- InTune
- Conditional Access Policies
- Experience with backup solutions:
- Veeam
- Datto
- Cisco Routing and Switching
- Experience with the following Networking Technologies:
- Cisco Enterprise Wireless
- Aruba Enterprise Wireless
- SonicWALL firewalls
- Fortinet Fortigate firewalls
- Experience with Server and Storage Hardware:
- Servers
- SANs
- NAS
- Day to day troubleshooting and resolution of Escalated incidents
- Monitor and address NOC alerts
- Dispatch to client sites to resolve urgent and critical incidents
- Provide clear and direct communication to clients with regular updates
- Participate in an on-call Escalations rotation
- Maintain and update service tickets in your queue
- Compile SOPs to help expand the knowledge base
- Deploy agile projects on as needed basis
- Complete required certifications as outlined in letter of agreement