Central Operations Specialist(s)
First Truck Center
- Edmonton, AB
- $24.00-32.00 per hour
- Permanent
- Full-time
Position Type: Full time - Hourly
Location(s): Surrey, Prince George, Nanaimo, Edmonton
Work Schedule: Monday- Friday, 40 hours per weekPosition Overview
Velocity Truck Centres is Western Canada's first and longest standing DTNA Elite support certified group of facilities in Canada. Velocity Truck Centres believes in fostering a better tomorrow through the power of Value, Speed and Trust by offering various sales, vehicle maintenance, necessary parts, and collision services to the industry.Reporting to the Director of Central Operations- Service & Body Shop, US & CAN, the Central Operations Specialist(s) will be accountable for supporting our business within the service department.Compensation Plan
- Competitive hourly rate.
- Accrued vacation time.
- Employer matching RRSP plan.
- Company-paid extended health coverage that includes medical, dental, and vision.
- Basic life insurance, disability, and wellness programs.
- Employer-paid technical training as required.
- Keep up to date on all current best practices and elite support criteria.
- Develop process and policies to continuously improve the service department operations.
- Willing and able to contribute to strategic projects within the service department.
- Process and support service staff payroll.
- Partner with finance to ensures vendors are paid timely and accurately.
- Monitor and review accounting schedules to provide training and quality assurance within service processes.
- Reconciles payments daily for service department.
- Provides reporting and metrics to service management supporting strategic goals.
- Supports a culture of safety through reporting, training support and maintaining records.
- Promote a successful customer experience by supporting both internal and external communications (including social media mgmt., Medallia mgmt., internal communication boards, etc.).
- Above average computer skills which include Microsoft office suite (word, excel).
- 3-5 years' experience in a service operations role.
- Effective communication skills both verbal and written.
- Proficient in remote working tools (Zoom/Teams, file sharing, etc.)
- Well-developed organizational skills.
- Exemplary coaching and/or mentoring skills.
- Experience supporting/leading projects and working with lean methodologies.
- Heavy-Duty truck experience preferred.
- Continuous Improvement knowledge and experience preferred.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to analyze problems and strategize for better solutions.
- Ability to function well in a high-paced and at times stressful environment.