Caseworker - Pathway of Hope

The Pathway of Hope Caseworker will assist families who are seeking aid and assistance.Education/Certifications:

• Completion of a two (2) year Community College Diploma in a human services field, i.e. Social Services Worker.
• A University Degree in a relevant field of study would be a definite asset, i.e. Bachelor of Social Work, or a Bachelor of Arts in Social Services).
• Non-Violent Crisis Intervention training.
• Alternative combinations of education and experience may be considered.

Include but are not limited to: Client Services:

• Perform all aspects of the case management process using the Pathway of Hope approach (selection, intake, assessment, goal planning, action, transition, and follow-up.)
• Develop goal plans with client families and schedule regular meetings to review progress and engage in further planning.
• Assist with check in meetings for Grocery Support programs (Market).
• Casework with others who are seeking assistance but may not engage with Pathway of Hope Program
• Ensure confidentiality is maintained in accordance with The Salvation Army policy and applicable legislation.
• Provide information and referral services as needed for clients, may also include individuals who are not eligible for support through the Pathway of Hope program.
• Conduct home visits as needed.
• Engage and build rapport with the target population.
• Assist participants in making connections within the community which will support them in accessing community resources.
• Network with other service providers and maintain working relationships with community agencies to provide comprehensive services for participants.
• Work closely with other local ministry unit personnel to form an interdisciplinary team to work with families from a holistic perspective.
• Perform all aspects of casework by assisting guests with their needs for material assistance, referrals, advocacy, and spiritual & emotional care.
• Carry out client assessments through Link2Feed
• Maintain Link2Feed files including case notes

Administration:

• Maintain case files for each client family, including accurate documentation, detailed case notes, and ensure that appropriate forms are used at all times.
• Ensure accurate collection and maintenance of data, submit monthly summary of service statistics to the Regional Coordinator, and assist the Regional Coordinator in semi-annual evaluation/outcomes measurement.
• Track, compile and report statistics monthly according to local practices

Training:

• Attend training sessions that support the initial implementation phase and ongoing training for the sustained delivery of Pathway of Hope.
• Perform other position related duties as required.

Managerial/Technical Leadership:

• This position reports directly to the Community Ministries Coordinator
• Represent The Salvation Army at agency and community meetings as directed.
• Attend regional Pathway of Hope meetings monthly (in-person or via telephone/video conference).