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Resettlement Housing Worker (Contract role)

Location: Ajax
Company: Community Development Council Durham
Contract type: Contract

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Job title: Resettlement Housing WorkerDepartment: Resettlement and Integration ServicesReports to: Manager, Durham Humanitarian Response ProjectHours of work: Rotating 8-hour shift schedule between 7:00 a.m. and 11:00 p.m.Job PurposeThe Resettlement Housing Worker is responsible for assessing temporary resident individuals and families needs and providing support, guidance, information and referrals to services to help them to be settled and housed.Using Trauma-informed and Gender-Equity approaches, the Resettlement Housing Worker provides housing support to Durham Humanitarian Response Project-eligible individuals and families and helps them to become aware of the Housing Sector and the services available to Durham Region residents.The successful candidate will be responsible for facilitating group sessions and preparing presentations on housing-related topics. This position has the ability to advocate on behalf of clients and refer them to appropriate organizations when required.Company OverviewCommunity Development Council Durham (CDCD) is an independent, not-for-profit social planning organization that has been working to enhance the quality of life for individuals, families and communities in Durham for over 50 years. We organize a variety of research, community development and social planning initiatives as well as administer and deliver front-line social service programs. Please visit us at www.cdcd.org for more information.Duties And ResponsibilitiesDetermines the needs of the clients and the support that is appropriate for each individual clientConduct holistic client intake, assessment and case planning services, utilizing a client-centered, anti-oppression and strength-based approach to assist them in securing permanent housingConduct client follow-up, referral and advocacyMaintain client files, ensuring confidentialityMeet with clients, assess and determine the appropriate housing response to a household request for support services and accommodations to resolve their housing needsAssertively engage with clients to secure housing, secure income assistance if necessary, assist with leases, deposits, setting up utilities, and signing of leasesConduct housing searches and build inventory lists of available housing units for candidatesProvide referrals and resources to individuals or families, assist with problem-solving and address immediate needsAct as a resource to, and advocate for individuals and familiesCollect and display accurate resource information on housing advocacy for clientsCollect information on, and participate in, team, agency and partner communication on systemic housing issuesEngage in activities to reach isolated Durham Humanitarian Response Project eligible households/individuals and at-risk familiesFacilitate group sessions and prepare presentations on housing-related topics, evictions, landlord/tenant rights, money management Establish and maintain partnerships with other community/housing outreach workers across Durham RegionParticipate in the design, implementation and evaluation of the Durham Humanitarian Response Project to meet identified needsDevelop and maintain statistical reports as requiredAttend and support internal and/or external meetings and events where applicableParticipate in promoting a positive workplace culture through agency committee membership and departmental activities Perform other duties as assigned(Note: In depth counseling of a social or psychological nature is not to be provided but rather referrals made to appropriate professionals)Core CompetenciesValuing Diversity and Social JusticeSupports and promotes an environment that holds opportunities for all, regardless of race, ancestry, colour, ethnic origin, citizenship, creed, religion, sex, sexual orientation, age, family status, or disability; fosters a climate of inclusion where diverse thoughts are freely shared and integrated. Under social justice, all groups and individuals receive fair treatment and an equitable share of the benefits of society.Culturally Sensitive Recognizing, understanding, and applying attitudes and practices that are sensitive to and appropriate for people with diverse cultural socioeconomic and educational backgrounds, and persons of all ages, genders, health status, sexual orientations and abilities.Advocacy Interventions such as speaking, writing, or acting in favour of a particular issue or cause, policy, or group of people. In the social services sector, advocacy is assumed to be in the public interest, whereas lobbying by a special interest group may or may not be in the public interest. Advocacy often aims to enhance the quality of life for disadvantaged groups such as individuals recently immigrating to Canada, persons with disabilities, the LGBT community, etc.Community ParticipationProcedures whereby members of a community participate directly in decision-making about developments that affect the community. It covers a spectrum of activities ranging from passive involvement in community life to intensive action-oriented participation in community development (including political initiatives and strategies).Job-Specific CompetenciesClient Service OrientationFocus on understanding and meeting customers needs, make extra effort to meet customer needs, and follow up on customer complaints/questions/requests.Relationship Building and PartneringDeveloping and maintaining positive relationships and partnerships. Builds relationships with clients by following through on commitments, respecting confidentiality, and demonstrating an interest in their specific challenges and needs.Empathetic and SensitiveHas a high degree of empathy and sensitivity to the needs of the clients, and ability to provide assistance to the clients with care and patience as necessary.Interpersonal Understanding And Communication SkillsDesire/ability to understand others attitudes/interests/needs/feelings/nonverbal behavior, incorporating empathy, listening skills, and diagnostic understanding, understanding strengths/limitations of others. Communicates and interacts effectively with individuals and groups in the provision of professional services. Gives full attention to what other people are saying by being active listeners that value the opinions of their workers. Capable of using their communication skills to successfully gather the information that they need. They are also people who are trusted and can build relationships with others.Presentation SkillsEffective in a variety of formal and informal presentation settings; commands attention and manages group process during the presentation; is cognizant of audience response and able to adapt content and style accordingly.Ability to work in a team environment and independentlyHas a strong capability to work in a team environment and support the separate functions that make a team, as well as work on individual tasks that support that overall program.Community KnowledgeAbility to express vast knowledge of the Durham Community, as well as knowledge in social, government, and community services.Qualifications And SkillsPost-secondary education in Social Services or a related area of study3+ years of working experience providing enhanced case management in a community-based housing or related agencyProficiency in a second language is an assetSuperior communication skills, oral and written proficiency in EnglishCurrent and up-to-date knowledge of social services and social lawsExperience working with the Durham Welcome Centre Immigrant Services is a definite assetKnowledge of and sensitivity to multicultural communitiesKnowledge of gender-based violence, anti-oppression principles and trauma-informed approachesDemonstrated ability to understand, map, and improve workflow and processesResponds to stressful situations in a calm, collected and professional mannerMust be proactive, resourceful, and possess the ability to resolve complex client concernsDemonstrated understanding of the Housing Help sector's intersection with other sectors and issues being faced by at-risk and diverse populationsExtensive knowledge of community-based resources and government agencies for low-income people, including income through Ontario Works, Ontario Disability Support Program, Old Age SecurityPractical knowledge of best practices of the housing help sector, the Housing First model, the Landlord and Tenant Act, the Residential Tenancies Act, the Housing Services Act, and all other relevant legislationNon-violent crisis intervention (CPI), suicide intervention (ASIST), standard first aid or a commitment to secure those requirements within six months of being hiredStrong computer literacy (i.e. word processing, databases, and email) and experience working in online environments with web-based toolsAdditional RequirementsThe Resettlement Housing Worker will need to be flexible regarding assigned work hours and locationFlexibility to work rotating 8-hour shifts between 6:30 a.m. and 11 p.m. as neededA valid Ontario driver's license (Class G), use of a vehicle and insurance with the ability to work in a variety of settingsThe successful candidate must provide an acceptable Vulnerable Sector Screening and certificate demonstrating proof of full vaccination against COVID-19 prior to commencing employmentAPPLICATION PROCESS: Applicants are requested to submit their resume and a cover letter stating salary expectations while outlining their strengths, experience and aptitude to fulfill the position requirements.Please submit applications to Resettlement Housing Worker at: https://communitydevelopmentcouncildurha.easyapply.coCDCD thanks all applicants for their interest; however, only those asked for additional information and/or selected for an interview will be contacted.CDCD is committed to providing equal opportunity to all employees. We strive to create a diverse and inclusive workplace that represents the cultural mosaic of the Durham Region and the communities we serve. We recognize the value that comes from the different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver our mission.CDCD is strongly committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.As an employer, CDCD has a duty to accommodate potential candidates throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.

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