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IT Support Specialist

Location: Greater Vancouver
Company: Later
Contract type: Permanent

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Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence), and Later, the best social media management platform (now Later Social) and first-to-market link in bio tool.We're trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest.In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity. We're now on a mission to build the world's first Social Revenue Platform.Later will be the first inclusive platform where social media managers, influencer managers, and creators can come together to collaborate on content. We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.As a trusted partner and go-to source for social media advice, we help create an engaged community for reliable performance and repeatable growth.About this position:We are seeking a IT Support Specialist to join our team in Vancouver, BC. This is an exciting opportunity for someone looking to kick-start their career in IT and gain hands-on experience in a fast-paced, innovative environment.As an IT Support Specialist, you will provide technical assistance and support for incoming queries and issues related to computer systems, both software and hardware. The successful candidate will be customer-oriented and have excellent problem-solving skills. You will work closely with our Head of IT to ensure that our systems and equipment are running smoothly and efficiently.What you'll be doing:Provide first-line technical support to end-users on various IT issues, including software, hardware, and networking.Escalate complex issues to the Head of IT.Respond to queries via video call, email, Slack, or in-person and offer technical assistance and support.Install, configure, and maintain computer hardware and software.Diagnose and resolve technical hardware and software issues.Set up and configure new employee laptops using Kandji and Microsoft Intune.Manage and maintain IT inventory, including tracking and ordering equipment and supplies.Ensure security and privacy of systems and networks.Perform regular system updates and upgrades.Assist in the development and maintenance of IT documentation and procedures.Collaborate with the IT team to identify and implement solutions to improve efficiency and effectiveness.Work closely with all other departments to help increase efficiency across the organization.Provide training and support to end-users as needed.Qualifications:We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you identify with any of the following, we encourage you to apply!3+ years professional working experience in an entry-level technical support positionBachelor's degree or diploma in Information Technology, Computer Science, or a related field preferred.Basic knowledge of Windows and Mac laptops, networks, and other related technologies including Google Workspaces, Slack, Bettercloud, Kandji, Microsoft Entra and Intune, Zendesk and Zoom.Networking experience across multiple offices is a plus.Previous experience with Ubiquti networking equipment is preferred.Excellent problem-solving and communication skills.Ability to prioritize and manage multiple tasks effectively.Strong attention to detail.Customer-oriented and a team player.Ability to work well under pressure in a fast-paced environment.Strong desire to learn and grow in the IT field.Our approach to compensation:We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.Additionally, all permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package.Salary Range:88,000 - 94,000 CADSome perks of being on our team:Flexible PTO: We want you to take the time off when you want or need to recharge! Learning & Development: We provide growth opportunities through training, coaching, mentorship programs, and workshops. Parental benefits: We offer parental leave top-ups, family forming support, and a life-transitions program to ensure you and your family are well supported when returning to work.Healthcare: Our comprehensive benefits package includes health, dental, vision, STD & LTD, 401k contribution plans (US-based employees), and an Employee and Family Assistance Program to support the well-being of you and your family.Employee Resource Groups: Belonging is an important part of doing your best work. These ERGs provide support and community for employees.Co-op team members are not eligible for company benefits.Where we workWe hire into our hub cities of Boston, MA; Vancouver, BC; Toronto, ON. We also have team members based remotely for select positions. We post our positions in the hub location(s) where we are open to having the successful candidate be located.Diversity, inclusion, and accessibilityWe value diversity of thought; we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

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