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Route Manager / Operations Manager

Location: Waterloo region
Company: WM

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Job DescriptionAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.Job SummaryThis role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all frontline employees. Spends the majority of the day in the field with frontline employees.Location: Waterloo Hauling (645 Conrad Pl, Waterloo ON)Schedule & Shift: Monday to Friday (4:30 am - 1:30 pm or 7:30 am - 4:30 pm). Shifts will rotate between two Route ManagersDirect Reports: 22 DriversEssential Duties And ResponsibilitiesEssential FunctionOnboardingEnsuring new frontline employees have tools, instruction, and feedback for successful daily dutiesMeet with new frontline employees daily to ensure consistent communication and support of onboarding DevelopingProvide timely and consistent touchpoints with frontline employees. Regular review of best practices to enhance daily performance Focus on understanding and progress of frontline employee career goals CoachingIdentify and address improvement opportunities and collaborate with frontline employees to ensure continued successActively practice and seek feedback on coaching conversations. MentoringLead by example to ensure safety practices are paramount with each employee and Teaching and developing an understanding of the WM Way Performance ManagementConducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining. Documents and maintains records required by regulatory agencies such as the Department of Transportation. Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job. Education and ExperienceEducation: Associates Degree (accredited) or, in lieu associates degree, High School Diploma (accredited) plus two (2) years of relevant work experience required.Experience: Experience in a leadership role or successful completion of the WM Route Manager Trainee program required Certificates, Licenses, Registrations or Other RequirementNone required.Work EnvironmentCombination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.BenefitsAt WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.If this sounds like the opportunity that you have been looking for, please click "Apply".#operations#supervisor

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