PHONE RECEPTIONIST

**Job Title:** Phone Receptionist/Call Taker

**Company:** Richmond Hill Taxi Services

**Location:** Richmond Hill, ON

**Position Type:** Full-time/Part-time

**About Us:** Richmond Hill Taxi Services is a leading transportation company dedicated to providing reliable and efficient taxi services to the residents and visitors of Richmond Hill. We prioritize customer satisfaction and safety above all else, ensuring that every journey with us is comfortable and hassle-free.

**Job Description:** We are currently seeking a dedicated and enthusiastic individual to join our team as a Phone Receptionist/Call Taker. As the first point of contact for our customers, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our dispatch center.

**Responsibilities:** - Answer incoming calls from customers and accurately record their taxi booking details. - Provide courteous and efficient assistance to customers regarding taxi availability, fares, and estimated arrival times. - Dispatch taxi requests to drivers in a timely and organized manner. - Maintain a calm and professional demeanor during high call volumes or stressful situations. - Communicate effectively with drivers to coordinate pickups and drop-offs. - Handle customer inquiries, complaints, and feedback with patience and empathy. - Maintain accurate records of all calls and transactions using our computerized dispatch system. - Assist with administrative tasks as needed.

**Requirements:** - Fluent in English (spoken and written). - Excellent communication and interpersonal skills. - Ability to type quickly and accurately on a keyboard. - Strong multitasking abilities and attention to detail. - Customer service experience preferred, but not required. - Familiarity with the Richmond Hill area is a plus. - Must be able to work flexible hours, including evenings, weekends, and holidays.

**Benefits:** - Competitive salary based on experience. - Comprehensive training provided. - Opportunity for career growth within the company. - Employee discounts on taxi rides. - Friendly and supportive work environment.

**How to Apply:** If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this position to [insert contact email or application link].

Richmond Hill Taxi Services is an equal opportunity employer and welcomes applications from all qualified individuals, including those with diverse backgrounds and those with disabilities. We thank all applicants for their interest; however, only those selected for an interview will be contacted.