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Service Advisor

Location: Dieppe
Company: Steele Auto Group

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Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike.Land Rover Moncton is seeking a Service Advisor to join our team!As a Service Advisor with Land Rover Moncton, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers, assessing vehicle issues, providing cost estimates, and coordinating service appointments. If you have strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction, this role presents a fantastic opportunity to excel in the automotive service industry.Hourly Wage Range: $19.15 – $22.45Responsibilities include but are not limited to:Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problemsVerify warranty and service contract coverage by examining records and papers; explaining provisions and exclusionsDevelop estimates by costing materials, supplies, and laborPrepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services requiredMaintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concernsMaintain automotive records by recording problems and corrective actions plannedUpdate job knowledge by participating in educational opportunities; reading manufacturers' publicationsEnhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsRequirements:At least three years of customer service experiencePrevious experience in an Automotive Service Advisor role is considered an assetStrong interpersonal skills: a good listener who can cultivate relationshipsExcellent communication skillsAbility to work in a team-driven environmentGood organization and learning skillsValid driver's license with acceptable driver's abstractWhy Steele Auto?Competitive compensation package, with annual wage reviewFlexible Health and Dental Plans, 6 different cost shared options to meet everyone's needsEnhanced Benefits including Telehealth, Mental Health Support and EFAPRetirement Savings Plan with employer match up to 4%, after 5 years up to 5%Opportunities for career growth and advancement Employee discounts on vehicle purchasing, parts, and service at any of our locationsA safe, inclusive, and dynamic work environmentWe sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities. Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit www.steeleauto.com

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