Service Advisor

Position: Service Advisor

Position Type: Full time, Permanent

Location: Abbotsford, BC.

Work Schedule: M-F (40 hours a week), or 4 day on/3 off.

Position Overview

First Truck, doing business as Velocity Truck Centres, is looking for a SERVICE ADVISOR who excels at creating a high-quality customer experience to work in our Abbotsford, BC. location. We believe in TRAINING our employees and promoting from within the organization, creating a culture that believes in fostering a better tomorrow.

Compensation Plan

• Competitive base wage (D.O.E.).
• Accrued Vacation time.
• Company-paid extended health coverage that includes medical, dental, and vision.
• Basic life insurance, disability, and wellness programs
• Employer RRSP matching plan.
• Employer-paid technical training as required.

Primary Job Functions

• Greet customers, book appointments, write up work orders, and schedule repairs.
• Create estimates.
• Invoicing.
• Sell repairs and services recommended by the technician.
• Follow up with customers and keep them updated.
• Explain all work performed and charges.

Qualifications

• Great customer service both in person and over the phone, verbally and in writing.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks at once.
• Confidence using computer systems, writing reports, and using scheduling tools.
• Experience with schedules and basic accounting procedures.
• Self-starter and able to work in a fast-paced, detailed, and process-driven environment.
• Previous experience in the automotive or trucking industry is an asset.
• Minimum of a High School Diploma.

First Truck Centre, doing business as Velocity Truck Centres, aims to provide unparalleled support by offering various sales, vehicle maintenance, parts, collision, and financing services to the industry. We believe in living our values, serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is growing in Alberta in British Columbia now with 18 branches. We also have over 100 branches globally spanning the USA, Mexico and Australia. We value career growth and are looking for like-minded individuals to join our team.

For more information about everything First Truck, please visit us at firsttruck.ca

We are an equal opportunity employer.