Medical Office Assistant

About Northwest Healthcare Properties REIT

Founded in 2004 and publicly traded since 2010, Northwest (TSX: NWH.UN) is a global real estate investor and asset manager focused on properties and partnerships at the intersection of healthcare, knowledge, and research. We're a real estate investment trust with more than $10B of assets under management, owning and operating a portfolio of more than 230 high-quality properties across Canada, the United States, Brazil, Germany, the Netherlands, the United Kingdom, Australia, and New Zealand.

Our leadership team promotes value-add partnerships and demonstrates execution excellence, strong governance, and deep expertise. With more than 275 professionals globally, operating in eight countries, we bring a global view, local execution capabilities, and a long-term ownership strategy to serve as a real estate partner of choice to leading healthcare operators around the world.

Position Summary

The Medical Office Assistant performs routine clinical and administrative duties under the direct supervision of the physician and Clinic Manager.

Key Responsibilities

Administrative Responsibilities:

• Answer phones and return messages; call patients when appointments need to be cancelled and/or re-scheduled

• Manage the phone system to ensure that the proper greetings/recordings are activated at the appropriate times

• Check patients in (and out) and obtaining all patient information, and at every patient visit - ensure that patients present their health card and check its validity

• Give forms to patients to be filled out, and update the EMR with information as needed

• Check and enter EMR Alerts and ensure they are accurate

• Schedule all patient appointments and all follow-up appointments for any reason

• Schedule all patient referral / consult appointments as directed by the physicians

• Retrieve and sort all incoming faxes and mail; and scan all documents into the EMR as required

• Shared and empty shared bins for certain areas/offices

• Place general clinic garbage in certain areas for the building cleaning staff to pick up

• Assist physicians as required

• Collect, invoice and process payments from patients

• Obtain pre-authorization for WCB and other third party providers, as needed

• Validate and update Health Card Version codes with the MOH validation service as required by Clinic Manager

• Accept deliveries and assist with stocking office supply delivery

• Assist in the training of other staff regarding new office procedures

• Perform other duties as directed

Clinical Responsibilities:

• Greet patients from the waiting room and take the patient to the examination rooms; ask them for their reason of visit

• Take weight and vital signs, prepare infants for examinations (weighing and measuring)

• Preparation of exams room, maintenance, inventory and assist with the supply order

• Other duties as required

Knowledge, Skills and Experience

Personality: A friendly, compassionate, caring individual committed to providing exceptional healthcare to all patients of HealthPark Medical Clinics as an integral member of the healthcare team. Specific Job Skills: The MOA has a passion for providing the highest quality of patient care while maintaining strictest confidentiality. The MOA has the ability to work independently, be self-directed and work as part of the health care team. The MOA has effective organization, critical thinking, problem-solving, and decision-making skills. Computer Skills: Must be adept in use of Accuro EMR software Education Qualifications: Diploma in Medical Office Assistant or other similar course/employment experience

Accommodation during Recruitment Process

Northwest Healthcare Properties REIT values diversity in the workforce, is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Persons with disabilities who need accommodation in the application process or those requiring job postings in an alternative format please notify the Northwest HR Department at AODA@nwhreit.com.

If you are hired by Northwest and require accommodation to perform the essential functions of your role kindly notify the Northwest HR Department by sending an email to Careers@nwhreit.com.