JOB TITLE: IT Front line support LOCATION: Park Place — Head Office DEPARTMENT: Information Technology REPORTS TO: IT Manager
Position Overview: Starting immediately, we have a full-time opportunity for a Technical Support/Help Desk Analyst supporting employees at multiple locations. Reporting directly to the IT Manager, this role will act as the first-line technical support through effective troubleshooting, user assistance, documentation, and replacement or repairs of equipment.
Duties and Responsibilities:
Tier 1 technical support on PC, network hardware, software and mobile devices
Maintain and troubleshoot all PCs, printers, photocopiers, scanners, Wireless equipment and Local Area Network ensuring their proper working condition
Manage and update Service Desk ticketing system including equipment inventory and control
Develop and update IT Helpdesk documents, training and step-by-step instructions as needed
Support on Azure domain infrastructure
Manage O365 Users accounts and licenses
Maintain and secure the backup process to prevent data loss
Ensure the compliance of cybersecurity and end point device protection
Network wiring diagnosis, repair and installation
This position may include travel
Required Skills:
Strong Hardware troubleshooting skills
Thorough knowledge of Microsoft Active Directory, Windows family (11,10, Server 2012,2016,2019), Microsoft Office 365, networking concepts & implementation
Ability to work in a team environment as well as independently with minimal supervision
Proven experience in an IT Helpdesk role and/or relevant experience
Ability to multitask, prioritize tasks and meet deadlines
Excellent interpersonal, communication and organizational skills
Minimum college certificate/diploma in the related field PLUS 2 years work experience in a similar environment
A+, Server+, Network+ or MCSE Certification is an asset
Interested persons please forward your resume & cover letter to APPLYITJOBS@PPSL.COM on or before April 12, 2024. Only those selected for an interview will be contacted. * Resume including the cover letter should not be more than 3 pages.