Coordinator

CUSTOMER SERVICE AGENT

INFORMATION ABOUT THE POSITION:

Work Location: Pointe Claire

Start Date: Immediately

Type of contract : Permanent

Work schedule : 35hrs/week including evenings

WHAT WE SEEK:

A caring, dynamic person who enjoys challenges and teamwork!

• Provides superior customer service
• Handles multiple files simultaneously; manages priorities
• Demonstrates thoroughness and attention to detail
• Enjoys and participates in teamwork
• Is computer literate (use of Office 365 and electronic file management software)
• Possesses good abilities to adapt and learn new skills
• Has experience in a similar position (an asset)
• Is bilingual, fluent in English/French

WHAT WE OFFER:

More than just a job, in an environment of respect, active listening, and well-being!

• A rewarding job within a multidisciplinary team
• A pleasant work environment where everyone does their job effectively and gets opportunities to excel
• Innovative projects and challenges
• Activities among colleagues
• A flexible group insurance program, including vision and dental, and numerous social benefits
• Employee discount at Pharmaprix and Shoppers Drug Mart
• Opportunities for advancement

DESCRIPTION OF RESPONSIBILITIES:

• Welcomes clients/patients and other visitors, both on the telephone and at the reception desk for readaptation and medical clinic
• Promotes the company and the quality of treatments offered to clients
• Ensures the effective application of the company's operational procedures
• Sends follow-up reminders to clients
• Informs clients about services offered, their course of treatment, or any administrative procedures associated with their file
• Schedules and confirms appointments; manages the schedules of various stakeholders
• Participates in the smooth running of the clinic
• Creates new files and classifies them; performs general filing
• Inputs various patient/client data into the computer system
• Invoices and collects payments for visits
• Ensures the transmission of calls and messages

Established in Quebec since 1982, Physiothérapie Universelle stands out for its involvement with its patients, its diversity of human character, and its dynamic and committed multidisciplinary teams. It is a consumer choice in 2021, 2022 and again in 2023 for its regions of Montreal North Shore, South Shore, Laval and Quebec.

We are proud of our therapists' passion and the quality of treatments offered throughout an expanded network of over 37 clinics in the Greater Montreal area. In total, it includes over 5000 employees, clinicians, and highly qualified medical specialists in more than 300 locations.

Our mission is to provide every client with personalized and adapted healthcare solutions, tailored to their condition, to help them resume or maintain an active lifestyle.

Through this same desire to meet the specific needs of each individual, our professionals will benefit from opportunities to develop the career that suits them.

Apply now!