Job Description
Information Technology Manager
What is in it for you:
- Subsidized staff accommodation provided on-site for full time status
- Competitive extended benefits package including medical, vision and dental for full time permanent status
- Employee Travel Program
- Comprehensive Wellness Platform
- Discounts on food & beverage/spa/golf
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:
Reporting to the Regional Systems Manager, Technology Services and participates as a member of the Technology Services Team responsibilities and essential job functions include but are not limited to the following:
- Consistently offers professional, engaging and friendly service
- To provide a high level of operational stability for property based technology.
- To provide high levels of service and support to each property as per property based Service Level Agreement (SLA).
- Resolves complex problems in consultation with other senior IT resources
- Provides training/guidance to less experienced staff.
- Recommends improvements on established incident management processes.
- Assists in maintaining ACCOR IT standard guidelines.
- Ensure monitoring of ALL recovery system (tape backup and virus protection)
- Provide escalated support to Technology Services staff.
- Assist and support strategic plan implementation.
- Implement and support ACCOR best practices.
- Contribute to ACCOR Technology Services knowledgebase.
- Looks for opportunities for new technology that may be beneficial to customer.
- Provide after-hours pager support.
- Participate in management of all aspects of a project as directed by RSM
- Follow all safety policies
- Other duties as assigned