Help desk technician

Primary Lender LLC is a leading mortgage lender committed to delivering unparalleled quality service to its clients. With a mission to set the highest standards in the mortgage industry, Primary Lender LLC is dedicated to putting its clients first. The team at Primary Lender LLC is committed to guiding clients through the home loan process, ensuring that they confidently select the best mortgage for their needs and those of their families.

The Role

You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.
• Generating IT budget in conjunction with other stake holders.
• Managing overall IT operations ranging from infrastructure to application.
• Managing day-to-day stakeholder interaction, identifying needs and evaluating solutions.
• Working with other internal stakeholders as well as third party vendors to ensure solutions are in line with current & future business requirements.

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You are highly goal driven and work well in fast paced environments
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong mentor and coach who can build high performing teams

What's on Offer?

• Opportunity to make a positive impact
• Flexible working options
• Work within a company with a solid track record of success