SHIFT LEADER
❮ back to last search| Location: | Toronto |
|---|---|
| Company: | City of Toronto |
| Hours: | Part time |
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Job ID: 46027
Job Category: Community & Social Services
Division & Section: Toronto Shelter & Support Services (TSSS)
Work Location: Various (See note section for further details)
Job Type & Duration: Part-Time
Salary: $86,716.00 - $112,255.00
Shift Information: Rotating Shifts, Monday - Sunday, up to 80 hours bi-weekly
Affiliation: Non-Union
Number of Positions Open: 20+
Posting Period: 19-APR-2024 to 01-MAY-2024
PLEASE NOTE:
If you applied to the previous PT Shift Leader posting (Job ID: 35952) between April 10-19 2024, you DO NOT need to apply to this one. Your application will be considered.
If you applied to the PT Shift Leader posting (Job ID: 35952) in 2023, please re-apply using this new posting (Job ID: 46027)
Here's a chance to make a difference in the lives of people experiencing homelessness! Working within the City of Toronto's Shelter and Support Services Division, you'll lead a dedicated team delivering shelter services while promoting stable housing solutions.
Reporting to the Program Supervisor and/or designate, and working as part of a collaborative management team, you will supervise all shift operations involved in providing services throughout a 24/7 operation, to meet client needs in a client-focused, holistic manner in accordance with divisional policies and procedures and applicable legislation. For more information about the City of Toronto's Programs and Services, please visit our website at: https://www.toronto.ca/community-people/community-partners/emergency-shelter-operators/about-torontos-shelter-system/see-our-shelters/
As a Shift Leader, you'll provide day-to-day supervision to assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning, while encouraging innovation, evaluating performance, and leading staff development through encouragement, motivation, and training.
Supporting the wellbeing of your staff and team will be an integral part of this role, including creating a culture of psychological safety and maintaining a supportive work environment. Your ability to coach, mentor, and connect with staff and model behaviours that encourage work-life balance, respecting boundaries, and fosters an environment where your staff feel valued and supported, will contribute greatly to ensuring positive workplace mental health. You will also play a role in supporting staff after serious occurrences, raising awareness about available wellbeing resources, and engaging in workplace wellness initiatives. You may also have to manage labour relations, such as hearing and responding to staff grievances and conducting performance management with staff when needed.
Working collaboratively with other supervisory staff, you'll facilitate coordinated Housing First case management services for individuals and families to assist them in achieving housing stability in the community, ensuring clients receive appropriate counselling, support, or referrals, and mediating on their behalf with other service providers. We will also count on you to gather and maintain statistical data and other information on programs for reports, forecast needs and monitor policy and program activities, recommend options, and implement changes to improve operational performance and service delivery.
Your ability to manage administrative duties associated with shelter or institutional operations will prove invaluable as you administer various client funds, TTC tokens, taxis, and voucher issuance, and ensure that appropriate controls and records are kept. This also includes monitoring program operations and providing leadership in service planning and program policy development that incorporates identified needs, with input from clients and community agencies.
Skilled in customer service, communication, and presentations, you can work effectively with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints, apply verbal de-escalation and crisis prevention techniques in defusing potentially volatile situations, and compile, analyze and disseminate data and apply it to shelter practices and operations.
Key Qualifications:
Post-secondary education in Social Services or other relevant discipline related to the job function, or the equivalent combination of education and experience.
Considerable experience in assisting vulnerable persons who are experiencing psycho/social/physical, emotional and/or environmental problems in a social service setting or human services environment.
Considerable experience supervising, coaching, and supporting staff in a social services or human services environment.
Understanding of and commitment to working from a harm reduction, anti-oppression, and trauma-informed care approach.
Ability to manage administrative duties associated with shelter or institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
Knowledge of current issues related to homelessness, including working with street involved individuals, Housing First, harm reduction, addiction, social work, social housing, alternative and supportive housing, income security, mental health, emergency shelter, community support/health agencies, etc.
Knowledge of working with Indigenous populations and/or lived experience as an Indigenous person.
Given the possibly traumatic nature of events encountered in the course of duties, must exhibit a personal history of resilience, and demonstrate a commitment to wellness, both for self and staff.
Familiarity with government legislation in the areas of Occupational Health and Safety, Human Rights, and other relevant legislation.
Ability to work rotating shifts, including days, evenings, overnights, weekends, and holidays on a pre-scheduled and call-in basis.
Please Note:
Work schedules are posted six (6) weeks in advance and part-time shift leaders work on average between 20 - 40 hours per week. As full-time opportunities arise, our part-time workforce receives consideration prior to external candidates.
Work Location/Divisional Portfolio Information:
Family Residence, 4222 Kingston Road
Robertson House, 291 Sherbourne Street & Satellite Locations
Seaton House, 339 George Street & Satellite Locations
Streets to Homes, 129 Peter Street
Women's Residence, 674 Dundas Street West & Satellite Locations
Birkdale Residence, 1229 Ellesmere Road & Satellite Locations
Isolation & Recovery Program, 2180 Islington Avenue & Satellite Locations
Central Intake, 2985 Kingston Rd
Progress portfiolio; 705 Progress Avenue & Satellite Locations
Isolation Recovery and Four Points, 2180 Islington Ave
Scarborough Women's Shelter, 21 Milner Business Court
Other sites as necessary
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
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