Field Technician

Field Technician:
Location: Saint John
The Opportunity:
We are looking for a Field Technician to join our team field support team in Newfoundland. If you're a natural leader and motivated by a fast-moving environment this opportunity is truly once in a lifetime. As a Field Technician, customer service excellence will be top of mind. In this agile and collaborative position, you will support and enable various locations within Newfoundland, mobilizing associates with technology. This tight knit team is looking for a self-starter who thrives on change and is comfortable with a wide range of technologies.
Your Focus:

• Provide day-to-day support to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
• Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach
• Deploy all IT solutions related to end user devices, including our client's site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
• Analyze, document, and escalate critical issues to appropriate support groups
• Monitor and ensure timely escalation of customer issues to internal organizations and/or vendors
• Perform preventative maintenance and install upgrades and options
• Support of retail locations (or other client affiliates) within the Saint John area

• Post-secondary education in a related technical field
• 3+ years' experience in a customer facing technical position
• Customer service mindset with a high level of attention on delivering a quality service
• Physical ability to complete setups and deployment of computer equipment
• Experience with the following technologies: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI
• Basic networking skills both wireless and end point switching (Cisco, Juniper) and client remote access

• Customer focused: motivated by inspiring others to do things differently
• Technically inclined, process oriented and driven by a natural curiosity
• Analytical; enjoy problem solving and being empowered to make decisions
• Happy in an environment where you can work independently as well as collaboratively
• Self-starter with the ability to work independently and within a team
• Excellent and customer focused communication skills while building a professional relationship with end users
• A continuous learner: acquiring new skills and software applications is second nature
• At home in a fast-paced work environment where solutions are not always clearly defined
• A practiced communicator with strong verbal, written, and interpersonal skills
• Organized, analytical and business savvy?

• Certifications: Network+, A+, Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA)