Phone Operator Hilton Garden Inn & Homewood Suites Ottawa Downtown, Ottawa, Canada

As a Phone Operator, you will:

• Effectively communicate in English & French (spoken and written)
• Answer incoming calls in a friendly and professional manner and assist or direct accordingly
• Provide accurate information to guests pertaining to hotel and city surroundings such as amenities, services, city attractions, driving directions, transportation services, etc...
• Communicate with guests using internal messaging platform in a timely manner
• Follow security procedures regarding guest privacy, room keys, masters, etc…
• Perform various reservation tasks including preparing bookings, responding to reservation inquires, assigning rooms, monitoring group pick-up, preparing keys, setting up billing, etc…
• Promotes guest loyalty program
• Maintains a tidy & organized work space
• Communicate, coordinate and document service requests between guests and appropriate departments
• Resolve guest inquires and complaints
• Update hotel record keeping information
• Program wake-up calls for guests upon request
• Assign internal mail to appropriate people
• Assist Front Office team as required
• Must be available to work a variety of shifts including mornings, evenings, weekends, and holidays.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

"We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."

This is a full-time hourly position at the rate of $22.50 CAD/Hour.