Administrative Assistant - Shelter Health Newtwork Partnership in Partnership with Good Shepherd

HOURS - Part Time - Monday to Friday

LOCATION - This position is located at Shelter Health Network - 850 King Street East

Who We Are

The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. We are committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances. By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members.

This opportunity with Shelter Health Network Partnership with Good Shepherd

How You Will Make an Impact

The successful candidate will extend our mission to community-based clients through the provision of respectful and responsive access to healthcare services via the Shelter Health Network. This may include referral and follow-up management, referrals to appropriate services, and general administrative duties related to the needs of the clients, practitioners, and co-workers. The incumbent must be able to work independently in a challenging and rewarding values-based environment.

• Manage communication (telephone, email, fax) with other health care providers, pharmacies, community physicians, diagnostic facilities, hospitals and Good Shepherd program staff
• Maintain database and hard copy information on all clinic users
• Assist with OHIP billings for physicians, as needed
• Manage referrals to specialists, as requested by the health care providers
• Maintaining adequate medical and office supplies for the facility in addition to maintenance and IT requests as required
• Maintain confidentiality with regards to clients/staff and Centre's records
• Responsible for participating in Good Shepherd's Health and Safety programs, procedures, procedures and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd

What You'll Bring to Our Team

• Completion of a Medical Office Administration or related program and 3 years experience with experience in medical terminology and abbreviations
• Proven ability and experience in interacting with health care professionals and advanced understanding of the Hamilton health care system
• Experience in registration, documentation, and scheduling in a medical environment
• Proven ability in working with patients who experience barriers to accessing health care
• Advanced skills in database entry and management and in statistical collection. Preference will be given to candidates with experience in OSCAR software applications.
• Fluency in a 2nd language is an asset
• CPR certification or willingness to be certified is required
• Valid G license required
• Excellent interpersonal and conflict resolution skills
• Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd
• Demonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation.

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.