Shelter Services Night Team Lead
❮ back to last search| Location: | Winnipeg region |
|---|---|
| Company: | Main Street Project |
| Contract type: | Permanent |
| Hours: | Full time |
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Department: Drop In & Shelter
Reports To: Program Manager, Shelter Services
Position: Full Time
Job Summary
Main Street Project (MSP) operates a low-barrier, housing-first emergency shelter offering 120-bed facility and drop-in space with a harm reduction focus, open 365 days a year. Our services are free to use and are offered on a first come, first served basis. Low barrier means that we don't require abstinence or sobriety as a condition to receive services.
Our drop-in offers food, beverages, a safe place to use the bathroom and/or take a shower, a safe place to be during extreme weather, the only daytime safe sleeping space for folks who sleep during the day, and access to clothing, harm reduction supplies as well as ongoing support for and pathways towards permanent housing.
Under the director of the Shelter Manager and Shelter Program Coordinators, the Shelter Team Lead is responsible for guiding, monitoring and leading the shelter staff while on shift. They are responsible for motivating their teammates as well as facilitating positive communication within the staff team. As a team leader, they will be the contact point for all team members on shift and will be the initial problem solver for any arising on-shift concerns.
Shelter Responsibilities
Provide support and resources without judgement for community member accessing Main Street Project’s programs and services
Assist community member in planning, problem-solving, and addressing immediate needs
Assist in participant-centred care plans
Provide individual support as required for case management
Understand and uphold community member right and shelter code of conduct
Ensure community member understand program area processes and expectations
Respond to emergency situations; assessing, intervening, and documenting critical incidents according to MSP policies and protocols
Monitor the physical safety of community member to ensure they receives medical attention when required
Ensure community members are informed of internal and external resources, services, and programs and if needed, advocate for community member to access services
Assist community members in connecting to resources including seeking out and providing information, filing out application forms and submitting appropriately
Maintain accurate and confidential electronic and physical file records according to MSP policies and protocols.
Collect and submit agency-required statistics on time and with accuracy
Maintain cleanliness of the program area by following established cleaning duties
Communicate and collaborate with external partner agencies in professional manner
Manage community member intake professionally and according to MSP policies and protocols
Prepare and distribute food for meal service in accordance with food handling guidelines
Provide clothing, hygiene and harm supplies in accordance with the values of MSP
Monitor and restock supplies in program areas
Responsible overseeing and facilitating laundry services
Respond and de-escalate potentially aggressive situations according to policy, procedures and training
Support Community Members with diversion from shelter
Manage team members in adhering to MSP standards.
Provide operational support for the shelter and provide guidance for the team the shift and team
Respond to and de-escalate potentially violent situations by using Non Violent Crisis Intervention.
Notify Shelter Administrator of workplace concerns and maintenance requests.
Maintain confidentiality in accordance MSP policy & legislation
Remain up to date on MSP policies, internal communications, safety protocols and the collective bargaining agreement
Qualifications
Experience working in the field of human services preferably with adults experiencing homelessness, mental health and substance use issues
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Good computer skills, especially Microsoft Suite, HIFIS and RL6 knowledge
Excellent de-escalation, conflict resolution and leadership skills
Organizational and time-management skills
Excellent interpersonal skills and communication skills, both oral and written
Strong decision-making skills, ability to adapt to emerging situations
Able to act proactively to ensure smooth team operations and effective collaboration
Ability to work with a community member-centred care philosophy
. Ability to apply Harm Reduction, Trauma Informed Care, Anti-Oppressive, and Housing First philosophies in their day-to-day support of community members and staff team
Knowledge of Indigenous culture
Knowledge of and ability to apply the principles of the TRC Calls to Action, MMIWG Calls to Justice, and UNDRIP
Knowledge of the effects of poverty and the determinants to health
Experience in working with culturally diverse populations
Ability to work with individuals presenting challenging behaviors or experiencing crisis
. Ability to assess crisis and work in a crisis situation
Conditions Of Employment
Ability to meet to the physical demands required for the role including being on your feet for long periods of time, lifting up to 50 lbs, and cleaning duties (bending, reaching, push/pulling, crouching)
Exposure to biohazards including but not limited to blood, bodily fluids, and syringes
Ability to work with individuals who use substances and/or experience mental health issues
Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
Values & Competencies
Ability to embody Main Street Project’s Core Values:
Reducing Harm
Truth and Reconciliation
Anti-Oppression
Trauma-Informed
Main Street Project offers:
Competitive wages within the nonprofit sector
Health & Dental Benefits
Pension Plan
Professional Development Opportunities
Paid Sick and Family days
Shift Premiums
Employee Assistance Program
Please note that only qualified candidates will be contcated.
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